The ui3012 error code is a network error that can be caused by a number of different factors. One common cause is a poor internet connection. This can be due to a number of factors, such as a slow or unreliable internet connection. Another common cause is a firewall or other security software that is blocking the connection. This can be due to a number of different reasons, such as a security setting that is too high or a rule that is blocking the connection.
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1. Try restarting your computer
- Restart your computer.
- If the problem persists, try reinstalling Windows.
- If the problem persists, contact your computer manufacturer for assistance.
2. Check for updates to your operating system and try again
- Open the Settings app on your device.
- Under General, tap Software Update.
- If an update is available, tap Update Now.
- If an update is not available, tap OK to close the Software Update screen.
- Tap the Settings app again.
- Under General, tap System Update.
- If an update is available, tap Update Now.
- If an update is not available, tap OK to close the System Update screen.
- Tap the Settings app again.
- Under General, tap Battery.
- If an update is available, tap Update Now.
- If an update is not available, tap OK to close the Battery screen.
- Tap the Settings app again.
- Under General, tap About Phone.
- If an update is available, tap Update Now.
- If an update is not available, tap OK to close the About Phone screen.
- Tap the Settings app again.
- Under General, tap Backup and Reset.
- If an update is available, tap Update Now.
- If an update is not available, tap OK to close the Backup and Reset screen.
- Tap the Settings app again.
- Under General, tap Wireless & networks.
- If an update is available, tap Update Now.
- If an update is not available, tap OK to close the Wireless & networks screen.
- Tap the Settings app again.
- Under General, tap System.
- If an update is available, tap Update Now.
- If an update is not available, tap OK to close the System screen.
- Tap the Settings app again.
- Under General, tap About Phone.
- If an update is available, tap Update now.
- If an update is not available, tap OK to close the About Phone screen.
3. Check for updates to your software and try again
- Check for updates on your software by going to the Updates tab on your software's main screen.
- If there are any updates available, you will be prompted to install them.
- If there are no updates available, your software may have reached its end of life and will no longer be supported. In this case, you may need to switch to a newer version of the software in order to continue using it.
4. Try reinstalling your software
- Open the installation folder of your software.
- If you are using a CD or DVD, insert it into your computer.
- If you are using a downloaded copy of the software, open the folder where you downloaded it.
- Double-click the installer file.
- Follow the on-screen instructions.
- When the installation is complete, click the Finish button.
- If you are using a downloaded copy of the software, click the Start button.
- Type %appdata% in the Start Search box, and press Enter.
- Double-click the Microsoft.Office.Office15.Common.resources.dll file.
- Follow the on-screen instructions.
5. Try using a different browser
- Open your web browser and navigate to the website that is giving you the error.
- Click on the “gear” icon in the upper right corner of the browser window and select “Settings.”
- Under the “Advanced” tab, click on the “Reset Firefox” button.
- In the “Reset Firefox” dialogue box, click on the “Refresh Firefox” button.
- Firefox will start and ask you to confirm your choice to restore the default configuration. Click on the “Restore Default” button and then click on the “Finish” button.
- When Firefox has completed the reset process, click on the “Firefox” menu and select “Preferences.”
- Under the “Privacy & Security” tab, click on the “Advanced” button.
- Under the “Privacy” tab, click on the “Content Settings” button.
- Under the “Content Delivery Network (CDN)” heading, click on the “Change” button.
- In the “Data Connections” drop-down list, select the “Use a different content delivery network” check box and then click on the “OK” button.
- Close the “Content Settings” window.
- Click on the “Firefox” menu and select “Preferences.”
- Under the “General” tab, click on the “Privacy & Security” button.
- Under the “Privacy” tab, click on the “History” button.
- In the “History” window, select the time period for which you would like to disable the “Remember History” button.
- Close the “Preferences” window.
- Click on the “Firefox” menu and select “Exit Firefox.”
If the answers above didn't work then you should also try:
- Check your internet connection and try again
- Try using a different computer