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How do you fix 0x80060402?

Published on April 12th, 2022

0x80060402 is an error code that indicates that a problem occurred while trying to access a file. This can happen for a number of reasons, such as the file being corrupted, the file being deleted, or the file being moved to a different location.

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1. Restart your computer and try again

2.Click Control Panel 3.Click System and Security 4.Click Restart. 5.Select an option to restart your computer. 6.Click Restart. 7.Select an option to restart your computer. 8.Click OK. 9.When the computer restarts, enter your login information and continue to the next step. 10.If the problem is still not fixed, you may need to follow one of the following steps: a.Remove and reinstall the software that is causing the problem. b.Contact Microsoft support.

2. Update your anti-virus software and run a full scan of your computer

  1. Open your anti-virus software and click on the "Update" button.
  2. On the "Update" screen, click on the "Install Now" button.
  3. On the "Install Now" screen, click on the "Next" button.
  4. On the "Next" screen, click on the "Scan" button.
  5. On the "Scan" screen, click on the "Next" button.
  6. On the "Next" screen, click on the "Finish" button.
  7. Your anti-virus software will now scan your computer for viruses. If it finds any viruses, it will then fix them.
  8. When the scan is finished, click on the "Close" button.
  9. Click on the "OK" button to close the "Update" screen.
  10. Click on the "Close" button to close the anti-virus software.

3. Temporary disable your anti-virus software and try again

  1. Click on the Start Menu
  2. Type “msconfig” in the search box and press Enter
  3. In the System Configuration window, click on the anti-virus tab
  4. In the anti-virus settings, uncheck the box next to the anti-virus software you want to disable and click on the OK button
  5. Restart your computer
  6. Try to open your anti-virus software again
  7. If the issue still persists, please contact your anti-virus software vendor for further assistance.

4. Check your computer for any malicious software and remove it

  1. First, open your computer's Start menu and search for "Windows Defender."
  2. Click Windows Defender to open the program.
  3. On the left side of the Windows Defender window, click the "Scan Now" button.
  4. On the "Scan Type" window, select "Threat Scan."
  5. On the "Scan Settings" window, click the "Advanced" button.
  6. On the "Scan Options" window, click the "Custom" button.
  7. On the "Scan Sources" window, click the "Update Now" button.
  8. On the "Scan Results" window, click the "Confirm" button to remove any malicious software.
  9. If necessary, click the "Remove Selected" button to remove specific malicious software.

5. Reset your Winsock and TCP/IP stack

  1. Click on Start, type "cmd" in the search box, right click on cmd.exe and click on Run as administrator.
  2. In the command prompt, type "netsh int ip reset" and hit Enter.
  3. In the netsh int ip reset dialog box, type "ipconfig /all" and hit Enter.
  4. You will see a list of all your network adapters. Under the TCP/IP section, you will see an entry for "Winsock 2". If the "Winsock 2" entry is highlighted in red, then you will need to reset your Winsock 2 stack. Click on the "Reset" button next to the "Winsock 2" entry.
  5. If the "Winsock 2" entry is not highlighted in red, then you can safely proceed to the next step.
  6. Type "ipconfig /flushdns" and hit Enter.
  7. Type "ipconfig /release" and hit Enter.
  8. Type "netsh interface ip reset" and hit Enter.
  9. Type "netsh interface ip add address interface name" and hit Enter.
  10. Type "netsh interface ip add dns name" and hit Enter.
  11. Type "netsh interface ip set type dynamic" and hit Enter.
  12. Type "netsh interface ip set dns cache size maximum" and hit Enter.
  13. Type "netsh interface ip set dns cache size minimum" and hit Enter.
  14. Reboot your computer.

Some users might also have success with the following opitons:

  1. Run the Microsoft Safety Scanner.
  2. Repair your registry.
  3. Update your drivers.
  4. Perform a clean boot of your computer.
  5. Contact Microsoft Support.