The 0x85010014 error code is a Windows error that happens when a file that is needed by Windows to run is either missing or corrupt. This can happen if a file is deleted by accident, or if it becomes corrupt due to a virus or other type of malware. This error can also happen if a program is installed that overwrites a file that is needed by Windows.
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1. Restart your computer and try again
-Press the "Windows" key and type "cmd" (without the quotes) -In the command prompt window that appears, type "restart" -Press Enter to restart your computer -When your computer restarts, you may receive a message saying that your computer needs to be restarted to apply important updates. Agree to the restart and continue on with your computer troubleshooting -After your computer restarts, open Windows Update and try to install the update that caused the 0x85010014 error. If the update is not installed, try to install it again from the Microsoft Update website. -If the update is installed, try to reboot your computer again. If the problem is still present, you may need to contact technical support.
2. Check for updates and install any that are available
- Launch the Windows Update utility.
- If updates are available, the utility will display a list of available updates.
- To install an update, select it from the list and press Install.
- The update will be downloaded and installed on your computer.
- After the update is installed, you will be prompted to restart your computer.
- If the update requires a restart, you will be prompted to do so.
3. Run a virus scan using your preferred security software
The steps to run a virus scan on a computer using your preferred security software are as follows:
- Open the security software and click on the "scan" tab.
- Select the viruses you want to scan and click on the "scan" button.
- The security software will start scanning the computer for viruses.
- If the computer detects any viruses, it will show you the list of viruses and the actions you need to take to fix them.
4. Delete any temporary files that may be causing the issue
- Open the Control Panel
- Click on the System and Security button
- Click on the Files and Folders button
- In the Files and Folders window, click on the Temporary Files folder
- In the window that pops up, select all the files and folders that you want to delete and click on the Delete button
- If you are prompted to confirm the deletion, click on the Yes button
- If you are prompted to ask if you want to save any of the files that were deleted, click on the No button
- Close the Files and Folders window
5. Reset your DNS settings
- Open the command prompt and type "ipconfig"
- In the "ipconfig" window, on the "Wireless Settings" tab, click on the "Advanced" button.
- In the "Advanced Wireless Settings" window, scroll down to the "DNS" section and click on the "Reset" button.
- Enter the "Reset DNS" address (which is 126.96.36.199) in the "Reset DNS" field and click on the "Reset" button.
- Restart your computer.
If the answers above didn't work then you should also try:
- Flush your DNS cache.
- Renew your IP address.
- Edit your Windows hosts file.
- Disable any proxy settings that may be enabled.
- Use the Microsoft Fix It tool to automatically fix the issue.