Home > 0xc00d36c4

How do you fix 0xc00d36c4?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

0xc00d36c4 is an error code that occurs when a problem prevents Windows Media Player from playing a file. This can be caused by a corrupt or damaged file, a codec problem, or a problem with the device that is playing the file.

You are here because you have a question about:

  • 0xc00d36c4 error code
  • 0xc00d36c4

1. Try a system restore to an earlier point in time

  1. Boot your computer into safe mode.
  2. Use Windows Search to find the restore point you want to use.
  3. Right-click on the restore point and select “Restore”.
  4. Follow the on-screen instructions.

2. Try a different DVD player or media player

  1. If you are using a DVD player, first try changing the disc.
  2. If you are using a media player, first try resetting it.

3. Update or reinstall your audio drivers

  1. Expand Sound, Video and Game Controllers
  2. Right-click on the audio device that is causing the issue and select "Update Driver".
  3. If the update fails, right-click on the audio device and select "Reinstall Driver".
  4. After the driver is installed, restart your computer.

4. Convert your video file to a different format

  1. Open the video file in a video editor.
  2. Make sure that the video is in the correct format for the conversion.
  3. In the video editor, select the video file and click on the "Convert" button.
  4. On the "Conversion" window, select the format that you want to convert the video to and click on the "Start" button.
  5. Once the conversion is complete, open the converted file and check if the error has been fixed.

If you didn't find success with an option above, then try:

  1. Delete temporary files and restart your computer.
  2. Run the Windows Media Player Troubleshooter.
  3. Reset Windows Media Player to its default settings.
  4. Install any available updates for Windows.
  5. Scan your computer for malware.
  6. Contact Microsoft support for further assistance.