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How do I fix 8015402b?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

8015402b is an error code that can occur when attempting to update Windows. This error is typically caused by a corrupted or missing file, or a problem with the update process. In some cases, it may also be caused by a virus or other malicious software.

Other common searches for this error include:

  • xbox 360 error code 8015402b
  • 8015402b

1. Check your internet connection

  1. Open the "CMD" window and type "ping" without the quotes. This will print out a list of IP addresses that your computer is contacting.
  2. Find the IP address that your computer is contacting and use that as your starting point.
  3. Type "tracert 8015402b" without the quotes and press Enter. This will print out a list of the traffic that your computer is sending and receiving.
  4. Look for any errors or problems that might be causing the problem.
  5. If you find any errors or problems, try to fix them by following the instructions that are provided.

2. Check your account settings

  1. Login to your account and click on "Settings" in the top right corner.
  2. Click on "General" and then on "My Account".
  3. Click on "Edit Profile" in the "My Account" section.
  4. Check the "E-mail Address" and "Password" fields and make sure that they are correct.
  5. If the "E-mail Address" and "Password" fields are correct, click on "Update Profile".
  6. If the "E-mail Address" and "Password" fields are not correct, click on "Forgot Password?" and enter your e-mail address and password.
  7. If the "Forgot Password?" field is not correct, enter your e-mail address and click on "Create Account".
  8. If the "Forgot Password?" field is correct, you will be redirected to a confirmation page. Enter your e-mail address and click on "Create Account".
  9. You will be redirected to the "My Account" page. Click on "Log In" in the top right corner.
  10. You will be redirected to the "Settings" page. Click on "Password Protection" in the top right corner.
  11. Check the "Enable Password Protection" check box and enter your password in the "Password" field.
  12. Click on "Update Profile" in the "Settings" section.
  13. If the "Enable Password Protection" check box is not checked, click on "Enable Password Protection" and enter your password in the "Password" field.
  14. Click on "Log Out" in the top right corner.

3. Check your firewall settings

  1. Launch the Windows Firewall.
  2. In the Firewall window, click the Advanced button.
  3. In the Advanced Firewall Settings window, click the Ports tab.
  4. In the Ports tab, click the checkbox next to the port that is causing the issue.
  5. In the Action column, choose Allow.
  6. Click OK.

4. Check your antivirus settings

  1. Open the "Start" menu and select "Run".
  2. In the "Run" window, type "msconfig" and press Enter.
  3. In the "MSConfig" window, select the "Security" tab.
  4. In the "Security" tab, under "Antivirus" select "Update Windows".
  5. Click on "Yes" to install the latest update.
  6. If prompted to restart your computer, restart it.

If you didn't find success with an option above, then try:

  1. Temporarily disable your firewall
  2. Temporarily disable your antivirus software
  3. Add Xbox Live to your trusted sites list
  4. Run the Xbox Live Connection Troubleshooter