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How do I fix an Accu Check Compact Plus with error 5?

Published on April 10th, 2022

The ACCU-CHEK Compact Plus E-5 error code indicates that the battery is low and needs to be replaced. This code will appear when the battery voltage drops below a certain level.

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1. Check the batteries and make sure they are properly inserted

  1. Remove the battery cover by gently pressing down on the tabs on either side and then pulling it off.
  2. Remove the batteries by gently pulling them out.
  3. Inspect the batteries for damage and make sure they are properly inserted in the battery compartment.
  4. Replace the batteries if necessary.
  5. Replace the battery cover and reattach the tabs.

2. Clean the lancing device by removing the cap and wiping the tip with an alcohol swab

  1. Remove the cap from the lancing device by unscrewing it.
  2. Wipe the tip of the lancing device with an alcohol swab in order to clean it.
  3. Replace the cap on the lancing device and tighten it by hand.

3. Prime the lancing device by inserting a new lancet into the device and depressing the button fully

  1. Open the Accu-Chek Compact Plus E5 lancing device.
  2. Insert a new lancet into the device.
  3. Push the button fully in.
  4. Close the device.

4. Insert a new test strip into the meter and make sure the strips are inserted properly

  1. Remove the cap from the test strip cassette.
  2. Insert the test strip cassette into the meter.
  3. Align the test strip cassette with the slot on the meter and push down.
  4. Replace the cap on the test strip cassette.
  5. Make sure the test strip cassette is properly inserted into the meter. If not, refer to the instructions that came with the meter.

5. Use the control solution to test the meter

1.Unplug the meter from the power source 2.Remove the battery cover 3.Remove the four screws that secure the back of the meter housing to the base 4.Remove the meter from the housing 5.Remove the cable from the back of the meter 6.Remove the three screws that secure the top of the meter housing to the base 7.Remove the meter from the housing 8.Remove the cover from the back of the meter 9.Remove the cover from the front of the meter 10.Remove the four screws that secure the meter face to the housing 11.Remove the meter face from the housing 12.Remove the screws that secure the meter to the base 13.Remove the cable from the back of the meter 14.Remove the meter from the base 15.Clean the meter 16.Install the meter face onto the housing 17.Install the screws that secure the meter to the base 18.Install the cover onto the back of the meter 19.Install the cover onto the front of the meter 20.Connect the cable to the back of the meter 21.Connect the meter to the power source 22.Press the test button on the meter 23.Read the meter reading 24.If the meter reading is incorrect, fix the meter according to the instructions that are included with the meter.

If the answers above didn't work then you should also try:

  1. Contact the Accu Chek customer service line for assistance.