How do you fix amazon error code 99?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

If you're seeing error code 99 in your Amazon account, it means that there's a problem with your payment method. This can be caused by an expired credit card, insufficient funds, or a problem with your bank. To fix this, you'll need to update your payment information and make sure that your account has enough money to cover your purchase.

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1. Check the status of Amazon's servers

The steps to check the status of Amazon's servers are as follows: First, open the Amazon Web Services Console at https://console.aws.amazon.com/. Second, under the Services section, select your Amazon EC2 instance. Third, under the Status heading, click the Check Status button. Fourth, under the General heading, review the Amazon EC2 instance's status. If the Amazon EC2 instance is in a degraded state, you may need to take corrective action. For example, you may need to add more resources to the Amazon EC2 instance or restart it.

2. Clear the Amazon app's cache

  1. Launch the Amazon app on your device.
  2. Tap on the three lines in the top left corner of the app screen.
  3. Select Settings.
  4. Under General, tap on Cache.
  5. Clear the Cache.
  6. Restart the Amazon app.
  7. Verify that the Amazon app is working correctly.

3. Update the Amazon app

  1. Open the Amazon App on your device.
  2. Tap on the Menu Button (three lines in a triangle).
  3. Tap on Settings.
  4. Tap on General.
  5. Tap on App Update.
  6. Tap on OK.
  7. The App Update will start.
  8. Tap on Install.
  9. The App Update will be downloaded and installed.
  10. The App Update will be restarted.

If you didn't find success with an option above, then try:

  1. Check your internet connection
  2. Restart your device
  3. Uninstall and reinstall the Amazon app
  4. Contact Amazon customer service