How to Fix API Errors?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

API errors are usually caused by a programming mistake. For example, a typo in the code, or a wrong parameter being passed to the API.

Users typically search for a solution by asking about:

  • 400 error code in rest api
  • api errors

1. Check the API documentation for the correct endpoint and parameters

The correct endpoint to check for api errors is api.sandbox.windows.net. The correct parameters to check are the path to the API and the user ID.

2. Check the network connection and try again

  1. Check the network connection
  2. Try again
  3. If still having issues, try a different API key

3. Check the API server status to see if it is online

The steps to check the API server status are:

  1. Access the API server’s URL.
  2. In the address bar, type: http://<API SERVER IP ADDRESS>/api/v2/serverStatus
  3. If the API server’s status is online, the page will display a message like this: API Server is online

4. Submit a ticket to the API support team

To submit a ticket to the API support team, follow these steps:

  1. Navigate to the API support website at api.twitter.com and sign in.
  2. On the main menu, click "Tickets."
  3. On the "Ticket Options" page, under "Submit a Ticket," click "Create a New Ticket."
  4. On the "Create a New Ticket" form, enter the following information: Ticket Title: The title of your ticket. This will be used to identify the ticket and help us prioritize your request. Description: A brief description of the issue you are experiencing. Category: Choose the category that best describes your issue.
  5. Click "Create Ticket."
  6. On the "Ticket Submitted" page, you will receive a confirmation email. Open the email and click on the link in the "Confirmation Email" section.
  7. On the "API Error" page, you will be able to submit a detailed description of the issue you are experiencing.
  8. Click "Submit Ticket."