How do I fix a Cablevision DVR?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Cablevision DVR is a digital video recorder that allows users to record and store television programs. This error code occurs when the DVR is unable to connect to the Cablevision network.

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1. Contact customer support

  1. First, contact the customer support number on the cablevision dvr.
  2. Next, provide as much information as possible about the problem.
  3. After the customer support representative has received all the necessary information, they will begin to investigate the issue.
  4. Depending on the severity of the problem, the customer support representative may need to send the cablevision dvr in for repairs.

2. Check all connections

  1. Open the "Cablevision" app on your TV
  2. Select the "Network" tab
  3. Under "Connection Status" select "All Connections"
  4. If there are any errors, click on the error and follow the instructions to fix it

3. Restart the cable box

  1. Open the "Cable TV" app on your TV
  2. Select the "TV" icon
  3. Select "Settings"
  4. Select "Cable TV"
  5. Select "Restart Cable Box"
  6. Confirm your selection

4. Update the firmware

  1. Power off the cablevision DVR
  2. Disconnect the power cord from the DVR
  3. Open the cover on the front of the DVR
  4. Locate the firmware update cartridge
  5. Remove the firmware update cartridge
  6. Insert the firmware update cartridge into the DVR
  7. Close the cover on the front of the DVR
  8. Plug in the power cord to the DVR
  9. Press the power button to turn on the DVR
  10. Follow the on-screen instructions to update the firmware

5. Replace the cable box

  1. Turn off the power to the cable box.
  2. Remove the screws that hold the cover in place.
  3. Lift the cover off of the cable box.
  4. Remove the old cable box cable.
  5. Install the new cable box cable.
  6. Replace the cover.
  7. Replace the screws.