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How do I fix the CE-100095-5 error on my PS4?

Published on April 11th, 2022

CE-100095-5 is an error code that can be caused by a number of things, including corrupt data on your PlayStation 4, a problem with the PlayStation 4 system software, or a problem with your PlayStation Network account. This error code can also be caused by a variety of other factors, so it's important to troubleshoot the problem to determine the root cause. There are a few things you can try to fix this error code, including restarting your PlayStation 4, rebuilding the database on your PlayStation 4, and reinstalling the PlayStation 4 system software. If none of these solutions work, you may need to contact Sony customer support for further assistance.

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1. Restart your PlayStation 4 system

To restart your PlayStation 4 system, first turn off your system by pressing the power button on the console. Once your system is off, press and hold the power button until the console turns on. Once your console has turned on, release the power button and immediately press and hold the eject button. While holding the eject button, press and hold the power button until the system powers off. Once the system powers off, release the eject and power buttons. Now, plug your system into a power source and turn it on. Once your system has turned on, press the PlayStation button to select the system language and input your user name and password. Once you have logged in, press the cross button to open the PlayStation 4 system menu. Once the system menu has opened, select the option to Restart System. Press the button to restart your PlayStation 4 system.

2. Update your PlayStation 4 system software to the latest version

  1. To begin, go to the PlayStation 4 home screen and select "System Update."
  2. If prompted, enter your system password.
  3. Select "Update System Software."
  4. Select "Yes," and then press the button on the console to begin the update process.
  5. Once the update is complete, select "Restart System."
  6. Once the system has restarted, select "System Update" again and select "Yes" to install the latest system software.
  7. Once the update is complete, select "Restart System."
  8. Once the system has restarted, select "System Update" again and select "Yes" to install the latest system software.

3. Connect your PlayStation 4 system to the internet using an Ethernet cable

  1. Ensure your PlayStation 4 is turned off and unplugged from the power outlet.
  2. Connect your Ethernet cable to the "game console" (this is the yellow/white cable that came with your PlayStation 4) and the other end to your modem or router.
  3. Plug the PlayStation 4 back into the power outlet and turn it on.
  4. Once the PlayStation 4 is on, go to the "Settings" menu and select "Network".
  5. Under "Network Type", select "Ethernet".
  6. Enter your router's admin password if necessary.
  7. Select "Enable" under "IP Address".
  8. Enter your PlayStation 4's IP address under "IP Address".
  9. Select "OK".
  10. You're done! You can now access the internet through your PlayStation 4.

4. Try connecting to the PlayStation™Network again

The steps to try connecting to the PlayStation™Network again are:

  1. Exit the PlayStation™Network if you are currently logged in.
  2. Try connecting to the network again from a different device.
  3. Check your internet connection and make sure that it is stable.
  4. Try resetting your PlayStation™Network account.
  5. Contact PlayStation™Network for help.

5. If you are still unable to connect to the PlayStation™Network, try the following:

  1. Try restarting your PlayStation™3.
  2. Check if your Internet service is working properly.
  3. If you are using a wired connection, make sure that your Ethernet cable is properly plugged into your PlayStation™3 and your home router.
  4. If you are using a wireless connection, make sure that your PlayStation™3 is within range of your home network and that your wireless router is properly configured.
  5. Try connecting to the PlayStation™Network using a different computer or mobile device.

If you didn't find success with an option above, then try:

    • Change your DNS Settings to manual and use the following DNS server addresses:
  1. - Primary DNS: 8.8.8.8
    
  2. - Secondary DNS: 8.8.4.4
    
    • Change your MTU Settings to manual and use the following MTU value:
  3. - MTU: 1473
    
    • Turn off your PlayStation 4 system.
    • Unplug the power cord from the back of your PlayStation 4 system, then wait for 1 minute.
    • Plug the power cord back in and turn on your PlayStation 4 system.
    • Connect your PlayStation 4 system to your router using an Ethernet cable.
    • Turn off your PlayStation 4 system.