How To Fix Chegg Error Code 1?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

If you see the error code 1 on Chegg, it means that there was an issue with your payment and you will need to update your payment information. This error code can happen for a few reasons, such as if your credit card expires or if you enter your payment information incorrectly.

1. Try restarting your computer and Chegg app

  1. To restart your computer, press the power button and then press the "shut down" button.
  2. To restart your computer and check if the chegg error code 1 is fixed, press the power button and then press the "start" button.
  3. If the chegg error code 1 is not fixed, please contact chegg customer service.

2. Update your Chegg app to the latest version

  1. On your device, open the Chegg app.
  2. Tap on the three lines in the top left corner of the app.
  3. On the “Settings” screen, tap on “About Chegg”.
  4. Tap on the “Update” button.
  5. Tap on the “Yes, I’m up to date” button.
  6. Tap on the “Install” button.
  7. Tap on the “Yes, I’m installing” button.
  8. The update process will begin.
  9. After the update is complete, the “Update Complete” message will appear.
  10. The app will restart.

3. Uninstall and reinstall the Chegg app

  1. Open the Google Play Store on your phone.
  2. Search for "Chegg" and tap on the first result.
  3. Tap on the "Install" button.
  4. Follow the on-screen instructions to complete the installation.
  5. Once the installation is complete, open the Chegg app and sign in.
  6. If you are having trouble signing in, try resetting your password.
  7. If you are still having trouble signing in, please submit a support ticket.

If the answers above didn't work then you should also try:

  1. Clear the Chegg app cache and data.
  2. Contact Chegg customer support.