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How to Fix Creative Cloud Update Failed?

Published on April 9th, 2022

The Creative Cloud Update Failed error code happens when the Creative Cloud desktop app is unable to update. This can be caused by a number of factors, including a corrupted update file, a firewall blocking the update, or an antivirus program quarantining the update file.

To fix the error, try temporarily disabling your firewall and antivirus program, and then run the update again. If that doesn't work, try manually downloading the update from Adobe's website and installing it.

Other common searches for this error include:

  • creative cloud desktop failed to update error code 1002
  • creative cloud update failed

1. Check that your internet connection is stable and try again

  1. Open the Creative Cloud app.
  2. Click on the gear icon in the top right corner and select Settings.
  3. Select the Cloud tab and click on the Uploads button.
  4. If your internet connection is stable, you’ll see a green checkmark next to your connection. If not, follow the steps below to fix the issue.
  5. Clear your browser cache and cookies.
  6. Restart your computer.
  7. Clear your device’s cache and data.
  8. Try connecting to the Creative Cloud service again.

2. Make sure that you're logged in with an administrator account

  1. Ensure that you are logged in as an administrator.
  2. Open the " Creative Cloud " app.
  3. In the top left corner of the " Creative Cloud " app, click on " My Account ".
  4. In the top right corner of the " My Account " screen, click on " Settings ".
  5. In the " Settings " screen, click on " Licensing ".
  6. In the " Licensing " screen, under " Creative Cloud Updates " click on " Change your login information "
  7. In the " Change your login information " screen, type in your administrator account name and password.
  8. Click on " Change ".
  9. In the " Change your login information " screen, click on " Done "
  10. Close the " Creative Cloud " app.

3. Close any other applications that might be interfering, such as anti-virus software

If you are having trouble getting your creative cloud update failed error to go away, there are a few things you can try. First, close any other applications that might be interfering. This includes anti-virus software, if you are using it. Next, try restarting your computer. This might fix the problem if Creative Cloud is not able to connect to the internet. If all of these solutions fail, you can try reinstalling Creative Cloud.

4. Try updating Creative Cloud from a different location, such as a different Wi-Fi network

  1. Ensure that you are logged into your Creative Cloud account.
  2. Click on the "Settings" button on the main Creative Cloud page.
  3. Under "General," click on the "Update" tab.
  4. On the "Update" tab, click on the "Check for updates" button.
  5. If there are any updates available, Creative Cloud will prompt you to install them. In most cases, you will be prompted to update your software using your account's current Wi-Fi connection.
  6. If you are using a different Wi-Fi network, you will need to connect to that network before you can update your software.
  7. Once you have connected to the network, Creative Cloud will prompt you to update. Click on the "Update" button to install the updates.
  8. If there are any errors during the update process, Creative Cloud will display a "Creative Cloud update failed" error. In most cases, this error will simply indicate that the update process failed. However, in some cases, it may be necessary to contact Creative Cloud support in order to resolve the issue.

5. Check that your computer meets the minimum system requirements for the Creative Cloud application

1.Open the Creative Cloud application on your computer. 2.Click on the "Update" tab. 3.Check that your computer meets the minimum system requirements for the Creative Cloud application. 4.If your computer does not meet the minimum system requirements for the Creative Cloud application, you will need to update your computer to meet the requirements. 5.Click on the "Update" tab and follow the instructions to update your computer.

If you didn't find success with an option above, then try:

  1. If you're still having trouble, uninstall and then reinstall Creative Cloud.