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How do I fix the eBay error 70004?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

When you try to list an item on eBay, you may sometimes get the error code 70004. This error means that your listing cannot be created because eBay cannot determine the category you are trying to list in.

There are a few reasons why this error may occur:

-You may be trying to list in a category that no longer exists

-The category you are trying to list in may have been changed recently, and eBay has not updated its records yet

-You may be trying to list in a category that is not allowed for your account

If you get this error, you will need to try listing in a different category.

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1. Check your internet connection

To check your internet connection in order to fix eBay error 70004, follow these steps:

  1. Open a web browser and go to www.speedtest.net.
  2. Click on the "Start Test" button and wait for the test to finish.
  3. Click on the "Results" tab and look for the "My Connection" section.
  4. If your internet connection is not working correctly, the "My Connection" section will show a low speed or no connection at all.
  5. To fix the problem, you will need to either upgrade your internet connection or fix the connection issue on your end. If your internet connection is not working correctly, you will need to either upgrade your internet connection or fix the connection issue on your end.

2. Try clearing your cookies and cache

  1. On your computer, open Chrome.
  2. At the top of the page, click the three lines in the top left corner (or click More tools ).
  3. Click Options .
  4. Under the Advanced tab, click the Clear browsing data button.
  5. Under the Cookies and Site Data heading, click the Clear button.
  6. Under the Cache heading, click the Clear button.
  7. Click OK to save the changes.

3. Try using a different browser

  • Open your web browser and type "about:support" into the address bar.
  • Click on the "Help" tab.
  • Scroll down to the "Browser compatibility" section and select your browser from the list.
  • If your browser is not listed, click on "Get help from your browser manufacturer".
  • Follow the instructions provided by your browser manufacturer.

4. Try accessing Ebay from a different device

  1. Navigate to Ebay on your desktop computer.
  2. Click on the Ebay logo in the top left corner.
  3. If you are using a desktop computer, click on the Ebay icon on the bottom left corner of your screen.
  4. If you are using a mobile device, click Ebay in the App Store or Google Play Store.
  5. Click on the MY ACCOUNT tab.
  6. Click on the SETTINGS button.
  7. Click on the ACCOUNT SETTINGS tab.
  8. Under the EBAY ACCOUNT SECTION, click on the SECURE PASSWORD button.
  9. Type in your secure password.
  10. Click the SIGN IN button.
  11. If you are using a desktop computer, you will be prompted to enter your username and password.
  12. If you are using a mobile device, you will be prompted to enter your email address and password.
  13. If you are using a desktop computer, you will be prompted to sign in with your eBay account.
  14. If you are using a mobile device, you will be prompted to sign in with your eBay account.
  15. You will be redirected to the MY ACCOUNT page.
  16. You will see the eBay error 70004 message.
  17. Click on the FORWARD TO A FRIEND button.
  18. Type in the email address of the friend you want to forward the eBay error 70004 message to.
  19. Click on the SEND button.
  20. You will receive an email notification from the friend you sent the eBay error 70004 message to.
  21. Click on the link in the email notification to open the eBay account of the friend you sent the eBay error 70004 message to.
  22. The friend will be able to access the eBay account and fix the eBay error 70004 message.

5. Contact Ebay customer support

  1. Navigate to the Ebay.com homepage.
  2. Click on the “Help” link at the top of the page.
  3. Enter your email address in the “Email Address” field.
  4. Click on the “Submit” button.
  5. Click on the “Contact Us” link.
  6. Enter your problem information in the “Subject” field.
  7. In the “Message” field, please describe the issue you are experiencing.
  8. Click on the “Send Message” button.
  9. Ebay will contact you to resolve your issue.