Edconnect error 220 occurs when the Edconnect software is unable to communicate with the Department of Education's secure server. This can happen for a number of reasons, including:
-The Department of Education's secure server is down or unavailable
-There is a problem with your internet connection
-There is a problem with your Edconnect software
-There is a problem with your computer's firewall or security settings
If you are receiving this error, it is recommended that you contact the Department of Education's help desk for assistance.
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1. Check the internet connection and try again
- Verify that the computer is plugged in and has an active internet connection.
- In the edconnect tray, click "Check internet connection."
- If the internet connection is not working, try to fix the connection by following the steps below: a. Verify that the computer is plugged in and has an active internet connection. b. In the edconnect tray, click "Fix internet connection." c. If the internet connection is not working, try to fix the connection by following the steps below: a. Click "Fix internet connection" in the edconnect tray. b. Select the type of connection that is not working and then follow the instructions on the screen. c. If the connection is not fixed, try to check the edconnect tray for any other errors.
2. Check the Edconnect settings and try again
- Open the "Edconnect" application.
- On the left side, click on "Settings".
- On the right side, under "General", make sure that the "Use DNS settings" is checked.
- Under "Connection", make sure that the "Use Edconnect connection settings" is checked.
- Under "Internet settings", make sure that the "Use Edconnect internet settings" is checked.
- Under "System settings", make sure that the "Use Edconnect system settings" is checked.
- If all of the settings are correct, click on "OK".
- If there are still errors, click on "Help" and then on "Edconnect Error 220".
3. Contact the Edconnect support team for help
The steps to follow in order to contact the Edconnect support team for help include:
- Access the Edconnect website.
- Click on the 'Contact Us' link located on the main menu.
- Enter your contact information and click on the 'Submit' button.
- A confirmation message will be displayed stating that your request has been sent to the Edconnect support team.
- If you have any additional questions or concerns, please feel free to contact the Edconnect support team at any time.