The ellume covid test error code 20 is a result of the test not being able to properly connect to the server. This can happen for a variety of reasons, including the server being down or the test not being properly configured.
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1. Restart the test
- In the ellume Covid test console, click on the 'Restart' button
- On the 'Restart' dialog, select the 'Restart all' option
- Click on the 'Restart' button to restart the test
2. Try a different test
There are several ways to try a different test in order to fix ellume covid test error code 20. One way is to try a different file. If the error persists, you can try a different version of the ellume covid software. Finally, you can try to reset the ellume covid software.
3. Check for software updates
- Open your Ellume Covid test application.
- Click on the “Settings” button in the top-right corner of the application.
- In the “Settings” window, click on the “Updates” tab.
- In the “Updates” window, click on the “Check for Updates” button.
- In the “Check for Updates” window, click on the “Install Updates” button.
- In the “Install Updates” window, click on the “OK” button.
- After the updates are installed, click on the “Close” button in the “Check for Updates” window.
4. Check for hardware updates
- In the Ellume Covid Test window, click the button labeled "Check for Updates."
- The Ellume Covid Test window will search for and display any available updates.
- If an update is found, the Ellume Covid Test window will prompt you to install the update.
- After the update is installed, the Ellume Covid Test window will restart.
- The Ellume Covid Test window should now display the correct error code. If not, please contact Ellume for assistance.
5. Contact customer support
- Open the ellume covid app and click on "Help" in the top right corner.
- On the "Help" page, click on "Contact Customer Support."
- On the "Contact Customer Support" page, enter your product's unique serial number, and click on "Submit."
- On the "Contact Customer Support" page, select your language, and click on "Next."
- On the "Contact Customer Support" page, enter your email address, and click on "Next."
- On the "Contact Customer Support" page, enter your phone number, and click on "Next."
- On the "Contact Customer Support" page, click on "Submit."
- On the "Contact Customer Support" page, a representative from ellume will contact you to help resolve your issue.