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How do you fix the Ellume Covid test error code 20?

Published on April 13th, 2022

The ellume covid test error code 20 is a result of the test not being able to properly connect to the server. This can happen for a variety of reasons, including the server being down or the test not being properly configured.

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1. Restart the test

  1. In the ellume Covid test console, click on the 'Restart' button
  2. On the 'Restart' dialog, select the 'Restart all' option
  3. Click on the 'Restart' button to restart the test

2. Try a different test

There are several ways to try a different test in order to fix ellume covid test error code 20. One way is to try a different file. If the error persists, you can try a different version of the ellume covid software. Finally, you can try to reset the ellume covid software.

3. Check for software updates

  1. Open your Ellume Covid test application.
  2. Click on the “Settings” button in the top-right corner of the application.
  3. In the “Settings” window, click on the “Updates” tab.
  4. In the “Updates” window, click on the “Check for Updates” button.
  5. In the “Check for Updates” window, click on the “Install Updates” button.
  6. In the “Install Updates” window, click on the “OK” button.
  7. After the updates are installed, click on the “Close” button in the “Check for Updates” window.

4. Check for hardware updates

  1. In the Ellume Covid Test window, click the button labeled "Check for Updates."
  2. The Ellume Covid Test window will search for and display any available updates.
  3. If an update is found, the Ellume Covid Test window will prompt you to install the update.
  4. After the update is installed, the Ellume Covid Test window will restart.
  5. The Ellume Covid Test window should now display the correct error code. If not, please contact Ellume for assistance.

5. Contact customer support

  1. Open the ellume covid app and click on "Help" in the top right corner.
  2. On the "Help" page, click on "Contact Customer Support."
  3. On the "Contact Customer Support" page, enter your product's unique serial number, and click on "Submit."
  4. On the "Contact Customer Support" page, select your language, and click on "Next."
  5. On the "Contact Customer Support" page, enter your email address, and click on "Next."
  6. On the "Contact Customer Support" page, enter your phone number, and click on "Next."
  7. On the "Contact Customer Support" page, click on "Submit."
  8. On the "Contact Customer Support" page, a representative from ellume will contact you to help resolve your issue.