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How to fix error 016 on Roku?

Published on April 9th, 2022

The Error 016 Roku message usually appears when the Roku device is unable to connect to the internet. This can happen for a variety of reasons, including:

-The Roku device is not connected to the router.

-The router is not turned on.

-The router is not connected to the internet.

-There is a problem with the router's internet connection.

-There is a problem with the Roku device's Wi-Fi connection.

-The Roku device is not connected to the correct Wi-Fi network.

-The Wi-Fi password is incorrect.

-The Roku device is not in range of the Wi-Fi network.

-There is interference from other devices on the Wi-Fi network.

-The Wi-Fi network is congested.

-The Roku device is not compatible with the Wi-Fi network.

-The Roku device's software is out of date.

-There is a problem with the Roku device's hardware.

If the Error 016 Roku message appears, it is recommended that you try the following:

-Restart the Roku device.

-Restart the router.

-Turn off the router for 30 seconds, then turn it back on.

-Check the router's internet connection.

-Check the Roku device's Wi-Fi connection.

-Connect the Roku device to the correct Wi-Fi network.

-Enter the correct Wi-Fi password.

-Move the Roku device closer to the router.

-Turn off other devices on the Wi-Fi network.

-Restart the Roku device.

-Update the Roku device's software.

-Contact Roku customer support.

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1. Check your internet connection

  1. From your Roku device, open the "System" menu.

  2. Select "Network."

  3. Check the "Connection" tab to see if your internet is connected.

  4. If your internet is not connected, try to connect to a different network source, such as your home's Wi-Fi.

  5. If your internet is still not working, please see the troubleshooting guide below. If your internet is still not working, please see our troubleshooting guide below. To troubleshoot the error 016 on Roku:

  6. From your Roku device, open the "System" menu.

  7. Select "Network."

  8. Check the "Connection" tab to see if your internet is connected.

  9. If your internet is not connected, try to connect to a different network source, such as your home's Wi-Fi.

  10. If your internet is still not working, please see our troubleshooting guide below. If your internet is still not working, please see our troubleshooting guide below. If you have tried all of the troubleshooting steps and your internet is still not working, please contact Roku customer support.

2. Check for updates

  1. Navigate to the "Settings" menu on your Roku device

  2. Select "System"

  3. Scroll down to "Update" and press the "Check for updates" button

  4. If there are any updates available, they will be downloaded and installed

  5. If the update fails, you will be prompted to try again later or to contact Roku support If you are still experiencing error 016 on your Roku device, please try the following solutions:

  6. Reset your Roku device To reset your Roku device, follow these instructions:

  7. Press and hold the "Select" button on your Roku remote until the blue power light starts flashing.

  8. Release the "Select" button and press the "Power" button on your Roku device.

  9. Keep holding down the "Power" button until the Roku device turns off.

  10. Hold down the "Select" button again until the blue power light starts flashing and release the "Select" button.

  11. Your Roku device has now been reset.

  12. Update your Roku software If you are using a version of the Roku software older than 6.0, you may need to update your Roku software in order to fix the error 016. To update your Roku software, follow these instructions:

  13. Navigate to the "Settings" menu on your Roku device

  14. Select "System"

  15. Scroll down to "Update" and press the "Check for updates" button

  16. If there are any updates available, they will be downloaded and installed

  17. If the update fails, you will be prompted to try again later or to contact Roku support

3. Reset your Roku device

  1. Open the Roku app on your device.
  2. Select Settings.
  3. Select System.
  4. Select Reset.
  5. Select OK.
  6. Select Yes to confirm.
  7. Your device will restart.

Still not working? maybe try one of these options:

  1. Try restarting your router.
  2. Check your DNS settings.
  3. Contact your ISP.