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How can I fix error 018 on Roku?

Published on April 13th, 2022

Error 018 on Roku indicates that the Roku device is unable to communicate with the router. There can be several reasons for this error:

  1. The Roku and router are not on the same network.

  2. The Roku and router are not using the same wireless band (2.4 GHz or 5 GHz).

  3. The router's firewall is blocking communication with the Roku.

  4. The Roku is too far away from the router.

  5. There is interference on the wireless signal between the Roku and router.

  6. The Roku's wireless connection is weak.

  7. The router is not compatible with the Roku.

  8. The Roku software needs to be updated.

You are here because you have a question about:

  • roku error code 018
  • error 018 roku

1. Try restarting your Roku device

  1. Open the Roku app on your device.
  2. If the Roku is connected to the internet, it will start automatically. If it is not connected to the internet, you will need to connect it before continuing.
  3. Once connected, select the “Settings” icon on the home screen.
  4. Select the “Restart” option.
  5. Select “Yes, restart now.”
  6. After the Roku has restarted, select the “Settings” icon again.
  7. Select the “System” option.
  8. Select the “Software Update” option.
  9. Select “Yes, update now.”
  10. If there are any updates available, the Roku will download and install them. After the updates have been installed, select the “OK” button.
  11. Select the “Restart” option.
  12. Select “Yes, restart now.”
  13. Select the “Settings” icon again.
  14. Select the “System” option.
  15. Select the “HDMI” option.
  16. If the HDMI port is not working, you may need to try connecting the Roku directly to the TV.
  17. If the HDMI port is working, you may need to try switching the HDMI input on the TV to the Roku.
  18. If the HDMI port is working, you may need to try restarting your TV.

2. Try resetting your Roku device to factory settings

  1. Open the Roku device and go to Settings.
  2. Select System and Reset.
  3. Select Reset to Factory Defaults.
  4. Confirm your choice and press Reset.

3. Try unplugging your Roku device for 30 seconds, then plugging it back in

  1. Turn off your Roku device by pressing the power button on the back.
  2. Wait 30 seconds and then turn on your Roku device by pressing the power button on the back.
  3. If the error 018 still appears, follow the instructions below. 3.1. If your Roku device is connected to the internet, sign in to your account and try disabling and then re-enabling your Roku device. 3.2. If your Roku device is not connected to the internet, try resetting your Roku device by following these steps: -Turn off your Roku device. -Remove the power cable from the back of your Roku device. -Wait about 20 seconds and then reattach the power cable. -Wait about 5 minutes and then turn on your Roku device. If the error 018 still appears, please reach out to our technical support team for further assistance.

If you didn't find success with an option above, then try:

  1. Check your internet connection
  2. Check for updates for your Roku device
  3. Check for updates for your Roku channel
  4. Contact your Roku channel provider