Error 1015 is a problem that can occur when restoring an iPhone from a backup. This error can occur if the backup is corrupt, if the iPhone is not in DFU mode, or if the iPhone is not connected properly to the computer. If you are experiencing this error, you may need to try restoring the iPhone from a different backup, or you may need to update your iTunes software.
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1. Update your device to the latest version of iOS
- On your iOS device, open the Settings app.
- Tap General.
- Tap Software Update.
- Tap Download and Install.
- Tap Next.
- Tap Install Now.
- Tap OK.
- Your iOS device will begin to update.
- Once the update is complete, your device will restart.
- You will now be updated to the latest version of iOS.
2. Check for updates to your apps
- Open the App Store app on your device
- In the top left corner, tap the three lines in a row that appear
- In the App Store app, tap the Updates tab
- In the Updates section, tap the checkbox next to the app you want to check for updates for
- If the app has any updates, they will appear in the App Store app's Updates section
- Tap the update to install it
- If the update fails, it will show an error message and you will need to try again later
- If the update succeeds, the app will be updated and the error 1015 will be fixed
3. Delete and reinstall the app
- Open the App Store on your device and locate the app you want to fix.
- Tap on the app's icon and then tap on the "Delete" button in the top right corner of the screen.
- After the app has been deleted, tap on the "Reinstall" button in the bottom right corner of the screen.
- Enter your Apple ID and password and then tap on the "Install" button.
- After the app has been reinstalled, tap on the "Open" button in the top right corner of the screen.
Some users might also have success with the following opitons:
- Contact the app developer for assistance.