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How do I fix Error 8002A308?

Published on April 12th, 2022

Error 8002a308 is a runtime error that occurs when a program tries to access a data file that is missing, corrupt, or unreadable. This can happen if the data file was never created, if it was accidentally deleted, or if it was corrupted during a software update.

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1. Restart your computer and try again

  1. Restart your computer.
  2. Press the "F8" key repeatedly during the startup process.
  3. Select the "Advanced Options" menu item.
  4. Select the "Restart" option.
  5. Select the "Yes" option to restart your computer in Safe Mode.
  6. Attempt to fix the error again.

2. Try to sign in with a different account

  1. Try to sign in with a different account.
  2. If that doesn't work, try to clear your browser history and cookies, then sign in again.
  3. If that still doesn't work, try to update your browser.

3. Check your account settings and try again

  1. Open the Xbox app on your device.
  2. Select My Games and Apps.
  3. Select your profile.
  4. Select Account Settings.
  5. Select Sign In.
  6. Enter your Xbox Live Gamertag and password.
  7. If you are having difficulty logging in, try these steps: a. Check that you have entered your Gamertag and password correctly. b. Make sure that you have signed in to Xbox Live at least once in the past 24 hours. c. Confirm that your profile is set to your region.
  8. If you are still having difficulty logging in, please contact Xbox Support.

4. Check the Xbox Live service status and try again

  1. On your Xbox One, go to Settings > System > Network > Status.
  2. If the Xbox Live service is down, go to Settings > System > Network > Status and select Restart Network.
  3. If the Xbox Live service is up, go to Settings > System > Network > Status and select Try Again.
  4. If the Xbox Live service is still down, go to Settings > System > Network > Status and select Restart Network.
  5. If the Xbox Live service is still down, go to Settings > System > Network > Status and select Reset Network Settings.

5. Try again later

  1. Close any open programs and browsers.
  2. Clear your web browser cache and temporary files.
  3. Try connecting to the website in a different browser.
  4. Try logging in to your account and trying again.
  5. Try accessing the website from a different computer.
  6. Try contacting the website’s support team.