How do you fix the error code: 104153?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

This error code is caused by a problem with the way the game files are installed on your computer. This can happen if the game was not installed properly, or if the game files were damaged. This error code can also happen if you try to run the game on a computer that does not meet the minimum system requirements.

Users typically search for a solution by asking about:

  • sorry, the video player failed to load. (error code: 104153)
  • error code: 104153

1. Check your internet connection

  1. Open the internet browser on your computer.
  2. Type in "www.google.com" into the browser and press Enter.
  3. If you get a page that says "Server Error," your computer has a problem with its internet connection.
  4. To fix the problem, you'll need to restart your computer. To do that, turn it off and on again so that the computer can start up from the beginning.
  5. After your computer has restarted, try browsing the internet again. If the problem still exists, try one of the following solutions:
  • Connect your computer to a different network, such as a friend's, at home or at the library.
  • Try using a different internet service provider.
  • Try using a different computer.

2. Check the game's servers

  1. Go to the "Options" menu
  2. Select "Multiplayer"
  3. Select "Servers"
  4. Right-click on the server you want to check and select "Check Server Status"
  5. If the server is up and running, the status will say "OK." If the server is not up or there is an error, the status will say "Error."
  6. Click on the "Close" button to exit the server status check.

3. Restart your computer

  1. Click on the Start button and type in "cmd" into the search bar.
  2. When the Command Prompt window opens, type in the following command: powercfg /restart
  3. Click on the "Yes" button when the restart prompt appears.
  4. Once your computer has restarted, type the following command into the Command Prompt window: net stop msdsm
  5. Type the following command into the Command Prompt window: net start msdsm
  6. Type the following command into the Command Prompt window: netstat -an
  7. If you see a message that says "No such process," then your computer may not have been restarted properly. Try restarting your computer again and follow the steps above again.

4. Reinstall the game

  1. Go to the game's installation directory and delete the game's folder.
  2. Go to the game's installation directory and create a new folder called "override."
  3. Download the game's update file and extract it to the override folder.
  4. Copy the game's "config" file to the override folder.
  5. Copy the game's "bin" directory to the override folder.
  6. Run the game's installer and select the "override" installation option.
  7. Click the "Install" button and wait for the game to install.
  8. Run the game and check for the error code. If the error code is no longer present, then the game has been successfully reinstalled.

5. Contact the game's support team

  1. Launch the game and press the "Menu" button.
  2. Select "Support" and press the "Contact Support" button.
  3. Enter your email address and press the "Submit" button.
  4. You will receive an email with a link to the game's support page.
  5. Click on the link in the email and enter your message.
  6. Click on the "Submit Message" button.