An error code 13 is a type of error that can occur when trying to open a file. This error code happens when the file path is too long or when there are invalid characters in the file path. This error can also happen if the file is corrupted or if the file is not a valid file type.
1. Check your internet connection
- Open your internet browser and type in "netstat -an"
- This will open a window that will list all the active connections on your computer.
- Look for a line that says "TCP: Local Address:Port" and make a note of the IP address and port number for the connection that is giving you the error.
- Next, open a command prompt window and type in the following command: "ping -t localhost"
- This will test the connection to the IP address that you noted in step 3. If the connection is working, the ping command should return a response within a few seconds. If the ping command fails, then the connection between your computer and the internet is probably broken and you will need to fix it.
2. Check the URL you are trying to access
- Open your web browser and enter the URL that you are trying to access.
- If the URL is working, you will see a web page that looks similar to the one below. If the URL is not working, you will see an error message.
- To fix the error code 13, you will need to correct the URL.
- To do this, you will need to enter the correct spelling of the URL, and then click on the link that appears.
3. Try accessing the website from a different browser
- Quit all open browsers
- Open a new browser
- Type the website address in the address bar
- Click on the website
- If the website loads correctly, then the problem may be with your current browser and not with the website. If the website still does not load, then follow the steps below to fix error code 13.
- If the problem is with your browser, then follow these steps to fix error code 13:
- Close all open browsers
- Open your browser's help menu
- Click on "About Internet Explorer"
- Click on the "Tools" tab
- Click on "Internet Options"
- Click on the "Privacy" tab
- Under the "Advanced" section, click on the " Reset Settings" button
- Click on the "Reset" button
- Click on the "Close" button
- Restart your computer
If you didn't find success with an option above, then try:
- Check your computer's firewall settings
- Contact the website's administrator