Home > error code 9912 amazon fire stick

How to fix error code 9912 on Amazon Fire Stick?

Published on April 13th, 2022

Error code 9912 on Amazon Fire Stick indicates that there is a problem with the Wi-Fi connection. This error can be caused by a number of factors, including a weak Wi-Fi signal, incorrect Wi-Fi settings, or a problem with the router. To fix this error, try restarting the Fire Stick and/or the router, and check to make sure the Wi-Fi connection is strong and the settings are correct.

People like you are also looking for:

  • error code 9912
  • error code 9912 prime video
  • prime video error code 9912
  • error code 9912 amazon fire stick

1. Check your internet connection

  1. Open your Amazon Fire Stick Settings.
  2. Select the Network tab.
  3. Under the Status column, look for an error code.
  4. If you see a code of 9912, it means that your internet connection is not working properly.
  5. To fix the issue, you'll need to try connecting to a different Wi-Fi network or using an ethernet cable.
  6. If those methods don't work, you may need to contact your internet service provider.

2. Check your Fire Stick's connection to your TV

  1. From your Amazon Fire Stick, open the Settings app.
  2. Under the General tab, tap on Connections.
  3. Under the TV Shows and Movies heading, make sure that your TV is listed and that the Fire Stick is connected to it.
  4. If the TV Shows and Movies heading is not present, then your Fire Stick may not be connected to your TV.
  5. If your TV Shows and Movies heading is present, but your Fire Stick is not connected to it, then you can try the following:
  • Try rebooting your Fire Stick.
  • Try connecting your Fire Stick to a different TV.
  • Try connecting your Fire Stick to your router directly.
  • Try connecting your Fire Stick to your computer.
  • Try resetting your Fire Stick.
  • Try unplugging your Fire Stick and plugging it back in.
  • Try restarting your router.

3. Restart your Fire Stick

  1. If you are unable to start your Fire Stick, try to do a force restart.
  2. If that doesn't work, try to do a factory reset.
  3. If that still doesn't work, try to reinstall the Fire Stick software.
  4. If that still doesn't work, try to do a hard reset.

4. Update your Fire Stick's software

  1. On your Amazon Fire Stick, go to the Settings menu.
  2. Select System.
  3. Under System, select About Amazon Fire Stick.
  4. At the bottom of the About Amazon Fire Stick screen, find the Build Number and tap on it seven times.
  5. A message should appear stating "Your Amazon Fire Stick is now up to date."
  6. If the update did not fix your error code, you can try reinstalling the Amazon Fire Stick software. To do this, go to the Amazon Fire Stick app store and select the Fire Stick icon.
  7. On the app store home screen, tap on the Install button.
  8. Select the Amazon Fire Stick software you want to install and tap on the Install button.
  9. After the software is installed, go back to the Settings menu and select System.
  10. Under System, select About Amazon Fire Stick.
  11. At the bottom of the About Amazon Fire Stick screen, find the Build Number and tap on it seven times.
  12. A message should appear stating "Your Amazon Fire Stick is now up to date with software version."

Still not working? maybe try one of these options:

  1. Clear your Fire Stick's cache
  2. Reset your Fire Stick