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How do I fix the HBO Max error code 905?

Published on April 13th, 2022

HBO Max is a streaming service from HBO that offers a selection of original programming, movies, and shows from other networks. One of the most common error codes that users report encountering is error code 905. This error code typically occurs when there is a problem with the user's account or the device they are using to access HBO Max. In some cases, it may also be caused by a problem with the HBO Max servers. Error code 905 can be frustrating for users, as it can prevent them from being able to watch their favorite shows and movies. There are a few things that users can try to do to fix this error code, but if the problem persists, it may be necessary to contact HBO Max customer support for further assistance.

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1. Restart your device

  1. Tap the Home button to exit any open apps.
  2. Swipe up from the bottom of the display to open the Settings app.
  3. Tap on General.
  4. Tap on Reset and then on Reset All Settings.
  5. Tap on Reboot System Now.
  6. Your device will restart and you will be back to the Android home screen.

2. Check your internet connection

  1. Go to the "Network and Sharing Center" by clicking the "Network and Sharing Center" icon on the taskbar.
  2. Click on "Internet Options."
  3. In the "Internet Options" window, click on the "Connections" tab.
  4. In the "Connections" tab, under "Network connections," click on the "LAN Settings" button.
  5. Under "LAN Settings," make sure that the "Enabled" checkbox is checked and that the "Use the following IP address" and "Use the following DNS server addresses" boxes are both filled in.
  6. In the "IP address" box, type the IP address of the computer that you are connecting to the internet through.
  7. In the "DNS server address" box, type the DNS server address of the computer that you are connecting to the internet through.
  8. Click on "OK."
  9. Click on "Apply."
  10. If the "Check your internet connection" message disappears, then you have successfully fixed your internet connection.

3. Check if HBO Max is down

  1. Go to the HBO Max website and sign in.
  2. On the main menu, click on the "Settings" button.
  3. On the "Settings" page, scroll down to the "System Status" section.
  4. If the HBO Max system status says that it is down, then you need to try to fix the issue.
  5. If the HBO Max system status says that it is up, then you can proceed to the next step.
  6. In the "System Status" section, click on the "Check Status" button.
  7. If the HBO Max system status says that it is down, then you need to try to fix the issue.
  8. If the HBO Max system status says that it is up, then you can proceed to the next step.
  9. On the "Check Status" page, click on the "Fix" button.
  10. If the HBO Max system status says that it is down, then you will need to try to fix the issue.
  11. If the HBO Max system status says that it is up, then you can proceed to the next step.
  12. On the "Fix" page, enter your HBO Max login information.
  13. If the HBO Max system status says that it is down, then you will need to try to fix the issue.
  14. If the HBO Max system status says that it is up, then you can proceed to the next step.
  15. On the "Fix" page, click on the "Submit" button.

4. Update the HBO Max app

  1. Open the HBO Max app on your device
  2. Tap on the menu icon in the top right corner
  3. Select “Settings”
  4. Select “General”
  5. Tap on the “Update” button
  6. Enter your HBO Max account information
  7. Tap on the “Update” button again
  8. The app will now update and should fix any errors that may have occurred.

5. Clear the HBO Max app cache

  1. Open your HBO Max app.
  2. Tap the three lines in the top left corner of your screen.
  3. Select Settings.
  4. Tap Clear Cache.
  5. Select OK.
  6. Restart the app if it is not already restarted.

If the answers above didn't work then you should also try:

  1. Reinstall the HBO Max app
  2. Contact HBO Max customer support