The error code -999 means that the server could not be reached. This can be caused by a number of things, including a bad connection, a problem with the server, or a problem with the website's code.
1. Check the internet connection and try again
- Login to your account and check your internet connection by clicking on the "Network" icon located on the top right corner of your screen.
- If your internet connection is stable, try to reload the page by clicking on the "Reload" button located at the top right corner of the screen.
- If the problem is still present, please contact our customer service by clicking on the "Contact Us" button located on the bottom right corner of the screen.
2. Clear the cache and cookies
- Open Google Chrome and click on the three lines in the top right corner
- Select "Tools" from the menu that appears
- Select "Settings" from the menu that appears
- Under the "Privacy" heading, click on the "History" button
- Under the "History" heading, click on the "Clear browsing data" button
- Under the "History" heading, click on the "Clear cookies" button
- Click on the "OK" button to confirm your changes
3. Reset the browser
- Open the browser and click on the gear icon in the top right corner.
- Select Options from the menu that appears.
- Under the General category, click on the Reset button.
- Confirm the reset by clicking on the Reset button again.
- The browser will close and will start anew. If the problem persists, please contact the support team.
Some users might also have success with the following opitons:
- Try a different browser
- Update the browser
- Disable the firewall
- Check the proxy settings
- Contact the website administrator