How do I fix an error code 3802 on a Kodak printer?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Kodak printer error code 3802 generally indicates a paper jam. This particular error code is specific to Kodak printers, but paper jams can occur on any type of printer. A paper jam can happen for a variety of reasons, such as if the paper is too thick, if it is inserted incorrectly, or if there is something blocking the paper from feeding through properly.

If you are experiencing a paper jam, the first thing you should do is remove any paper from the printer. Once you have removed all of the paper, you should try to print again. If the error code persists, there may be something else causing the problem. Try restarting the printer and see if that fixes the issue. If the error code continues to occur, you may need to contact Kodak customer support for further assistance.

1. Check the printer's ink levels and replace any empty cartridges

  1. Remove the ink cartridges and clear any debris.
  2. Press the power button to turn on the printer.
  3. Look for a light on the front of the printer that will turn on when the printer is ready to print.
  4. Open the front cover.
  5. Look for a yellow triangle next to the ink cartridge that is empty.
  6. Replace the empty ink cartridge with a new one.
  7. Close the front cover and turn on the printer.
  8. If the printer still does not work, contact Kodak for more help.

2. Clean the printer's print heads

  1. Disconnect the printer from the power supply.
  2. Remove the cover of the printer.
  3. Remove the printhead cartridge.
  4. Clean the printhead cartridge with a soft cloth.
  5. Reinstall the printhead cartridge.
  6. Reconnect the printer to the power supply.
  7. Check the printer for the kodak printer error code 3802.

3. Adjust the printer's settings to use less ink

  1. Open the printer's control panel.
  2. Select the "Printing" tab.
  3. Select the "Ink Options" button.
  4. Select the "Use Less Ink" option.
  5. Select the "OK" button.

4. Use genuine Kodak ink cartridges

Kodak ink cartridge error code 3802 is a message that appears on a Kodak printer if the ink cartridges are not genuine. In order to fix this error, you will need to replace the ink cartridges with genuine Kodak ink cartridges.

  1. Remove the ink cartridges from the Kodak printer.
  2. Inspect the ink cartridges for damage. If there is any damage, replace the ink cartridges with genuine Kodak ink cartridges.
  3. Install the ink cartridges into the Kodak printer.
  4. Press the power button to turn on the Kodak printer.
  5. Enter the printer's configuration menu.
  6. Select the "Ink" tab.
  7. Select the "Install Printer Ink" option.
  8. Select the "Use Genuine Kodak Ink Cartridges" option.
  9. Click OK.
  10. The printer will print a test page. If the error code 3802 does not disappear, replace the ink cartridges with genuine Kodak ink cartridges.

5. Contact Kodak customer support

  1. Open the Kodak printer's "Settings" page.
  2. Select "Support."
  3. Enter your printer's model number and serial number.
  4. Select "Submit a Support Request."
  5. Follow the instructions to send your printer's information to Kodak.
  6. Wait for a response from Kodak.
  7. If your printer's error code is 3802, Kodak will tell you how to fix it.