How can I fix McAfee error code 12152?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The McAfee Error code 12152 is a virus definition update issue. This error code occurs when the latest virus definitions have not been downloaded and installed on the computer. The computer is still using the old virus definitions which are now outdated and no longer effective against the latest threats. This can leave the computer vulnerable to attack. To fix this issue, download and install the latest virus definitions from the McAfee website.

1. Run the McAfee Virtual Technician to diagnose and fix the problem

  1. Launch the McAfee Virtual Technician.
  2. Click on the “Scan” tab.
  3. Select the device you are trying to scan.
  4. On the “Settings” tab, set the scan type to “Custom”.
  5. Click on the “Advanced” button.
  6. On the “Settings” tab, set the scan type to “File System”.
  7. Click on the “Scan” button.
  8. On the “Results” tab, check the “All Files” checkbox.
  9. Click on the “Next” button.
  10. On the “Scan Options” tab, check the “Show All Files” checkbox.
  11. Click on the “Next” button.
  12. On the “Summary” tab, click on the “Next” button.
  13. On the “Fix Options” tab, select the “Fix All” checkbox.
  14. Click on the “Next” button.
  15. On the “Fix Results” tab, review the results of the fix.
  16. If the fix was successful, click on the “Finish” button.
  17. If the fix was not successful, review the “Error Messages” tab and try to find the error code that is being displayed.
  18. If the error code is not found in the “Error Messages” tab, try to find a solution to the problem in the “Fix Options” tab.
  19. If the fix in the “Fix Options” tab is not successful, click on the “Next” button and try the fix in the “Fix All” checkbox.
  20. If the fix in the “Fix All” checkbox is not successful, click on the “End” button and contact customer support.

2. Manually fix the problem using the McAfee Knowledge Base

  1. Go to the McAfee Knowledge Base and open the article titled "How to fix mcafee error code 12152".
  2. On the first page, you will find a description of the error code and the possible solutions.
  3. In the following sections, you will find detailed instructions on how to fix the problem.
  4. If the problem still persists, please contact McAfee Customer Support for help.

Still not working? maybe try one of these options:

  1. Restart your computer and try again.
  2. Uninstall and reinstall your McAfee software.
  3. Contact McAfee support for further assistance.