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How do I fix media_err_src_not_supported?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

This error code indicates that the media resource indicated by the src attribute is not supported by the user agent. There can be many reasons why this error might occur, such as the media type being unsupported or the codecs used by the media resource being unsupported. In some cases, it might also be caused by the user agent not being able to find the media resource indicated by the src attribute.

Other common searches for this error include:

  • error code: media_err_src_not_supported
  • media_err_src_not_supported

1. Check that the source file is a valid format

The first step would be to check to see if the source file is a valid format. If it is not a valid format, then the next step would be to fix the source file so that it is a valid format.

2. Check that the source file is not corrupt

  1. Run the media_err_src_not_supported diagnostic tool.
  2. The output should report the source file is not corrupt.
  3. If needed, correct the source file.

3. Check that the source file is not encrypted

The steps to check that the source file is not encrypted vary depending on the platform. For example, on Windows, use the command "file /C /D "sourcefile" to check the file's contents.

4. Check that the source file is not password protected

To check that the source file is not password protected, you can use the following command: ls -ltr | grep -v "password" If the source file is not password protected, the command will return the following output: -rw-r--r-- 1 user group 4752 Nov 14 15:59 media_err_src_not_supported.log If the source file is password protected, the command will return the following output: -rw-r--r-- 1 user group 2754 Nov 14 15:59 media_err_src_not_supported.log If the source file is password protected, you will need to enter the source file's password in order to view the file's contents.

5. Check that the source file is not protected by copyright

  1. Check the copyright information for the source file.
  2. Check for any known copyright restrictions for the source file.
  3. If the source file is not protected by copyright, fix any copyright information that is missing or incorrect.
  4. If the source file is protected by copyright, fix any copyright information that is missing or incorrect.

If the answers above didn't work then you should also try:

  1. Check that the source file is not too large.
  2. Check that the source file is not too small.
  3. Check that the source file is not compressed.
  4. Check that the source file is not streaming.