The nba2k.com/status error code efeab30c is a player-specific error code that indicates that the player has been disconnected from the online service. This can happen for a variety of reasons, including but not limited to: the player's internet connection being lost or disrupted, the player's account being banned or suspended, or the player's console being turned off.
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1. Restart your console and try again
- Close any open programs on your computer.
- Click on the start button and type in "cmd"
- When cmd appears in the search bar, right click on it and select "Run as Administrator".
- When cmd opens, type in the following: net stop nba2k
- Type in the following: net start nba2k
- If the error code still appears after restarting your console, please contact support.
2. Delete the game and reinstall it
- Go to your browser’s homepage and click on the “gear” icon in the top right corner of your screen.
- In the “Settings” window that pops up, click on the “Advanced” tab.
- In the “Advanced” tab, locate the “Settings” button and click on it.
- In the “Settings” window that pops up, locate the “General” tab and click on it.
- In the “General” tab, locate the “Delete Game” button and click on it.
- In the “Confirmation window that pops up, click on the “Delete Game” button.
- After the game has been deleted, click on the “OK” button.
- Click on the “Restart Browser” button in the “Confirmation window that pops up.
- After the browser has been restarted, try logging into nba2k.com/status again.
3. Test your internet connection and make sure it is stable
- Open a web browser and type "www.nba2k.com" into the address bar.
- If the website loads successfully, you will see a page with the message "N/A - Connection Failed."
- If the website does not load, you may experience one of the following error codes:
- efeab30c: The website was unable to load because of a connection error.
- efeab3fc: The website was unable to load because of an internal server error.
4. Reach out to the NBA 2K support team for help
- Search the NBA 2K Support Forums for a solution to your problem
- If you cannot find a solution to your issue on the forums, try contacting the NBA 2K Support team using the contact form on the website
- If you still cannot resolve your issue, you can reach out to customer service directly by calling 877-989-2K8 (877-989-2265 for international customers)
- If you have exhausted all efforts to resolve your issue, you can submit a ticket through the NBA 2K Support website