How to fix NBA 2K17 error code efeab30c?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The nba2k.com/status error code efeab30c is a player-specific error code that indicates that the player has been disconnected from the online service. This can happen for a variety of reasons, including but not limited to: the player's internet connection being lost or disrupted, the player's account being banned or suspended, or the player's console being turned off.

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1. Restart your console and try again

  1. Close any open programs on your computer.
  2. Click on the start button and type in "cmd"
  3. When cmd appears in the search bar, right click on it and select "Run as Administrator".
  4. When cmd opens, type in the following: net stop nba2k
  5. Type in the following: net start nba2k
  6. If the error code still appears after restarting your console, please contact support.

2. Delete the game and reinstall it

  1. Go to your browser’s homepage and click on the “gear” icon in the top right corner of your screen.
  2. In the “Settings” window that pops up, click on the “Advanced” tab.
  3. In the “Advanced” tab, locate the “Settings” button and click on it.
  4. In the “Settings” window that pops up, locate the “General” tab and click on it.
  5. In the “General” tab, locate the “Delete Game” button and click on it.
  6. In the “Confirmation window that pops up, click on the “Delete Game” button.
  7. After the game has been deleted, click on the “OK” button.
  8. Click on the “Restart Browser” button in the “Confirmation window that pops up.
  9. After the browser has been restarted, try logging into nba2k.com/status again.

3. Test your internet connection and make sure it is stable

  1. Open a web browser and type "www.nba2k.com" into the address bar.
  2. If the website loads successfully, you will see a page with the message "N/A - Connection Failed."
  3. If the website does not load, you may experience one of the following error codes:
  • efeab30c: The website was unable to load because of a connection error.
  • efeab3fc: The website was unable to load because of an internal server error.

4. Reach out to the NBA 2K support team for help

  1. Search the NBA 2K Support Forums for a solution to your problem
  2. If you cannot find a solution to your issue on the forums, try contacting the NBA 2K Support team using the contact form on the website
  3. If you still cannot resolve your issue, you can reach out to customer service directly by calling 877-989-2K8 (877-989-2265 for international customers)
  4. If you have exhausted all efforts to resolve your issue, you can submit a ticket through the NBA 2K Support website