How to fix Netflix error code: M7031-1101?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Netflix Error Code: M7031-1101 is an error that occurs when trying to playback a movie or TV show on the Netflix app. This error is usually caused by a problem with your internet connection or the Netflix app itself. If you are seeing this error, try restarting your device and Netflix app, and then check your internet connection. If the problem persists, you may need to uninstall and reinstall the Netflix app.

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1. Check your internet connection

  1. Open your web browser and type "netstat -an" in the address bar. This will show all the active network connections on your computer.
  2. Look for "TCP" and "UDP" entries that have an "error" code in them. If you see any, it means that there is an issue with your internet connection.
  3. To fix the issue, you will need to troubleshoot the issue and fix it. There are many different factors that can cause an error code, so it will require some detective work to find the source of the issue.
  4. Sometimes, you can fix the issue by restarting your computer. If that doesn't work, you may need to get a new internet connection.

2. Restart your device

Press and hold the power button for 10 seconds to restart your device. If the issue persists, try these additional steps: -If your device is connected to the internet, try restarting your modem and router. -If your device is connected to a power outlet, try restarting your device by unplugging it and plugging it back in. -If you're using a Wi-Fi connection, try restarting your device by clearing your browser's cache and cookies. -If you're using a cellular connection, try restarting your device by disconnecting and reconnecting your device to your carrier.

3. Delete and reinstall the Netflix app

  1. Launch the Netflix app on your device.
  2. Tap on the menu button in the top-left corner of the screen.
  3. Select "Settings."
  4. Select "Apps."
  5. Select "Netflix."
  6. Tap on "Uninstall."
  7. Tap on "Yes."
  8. Tap on "Restart."
  9. Wait for the app to restart.
  10. Launch the Netflix app again.
  11. Tap on the menu button in the top-left corner of the screen.
  12. Select "Settings."
  13. Select "Apps."
  14. Select "Netflix."
  15. Tap on "Install."
  16. Tap on "Yes."
  17. Tap on "Restart."
  18. Wait for the app to restart.
  19. Enjoy your new Netflix app!

4. Check for updates to your device's operating system

  1. Launch the "Settings" app on your device.
  2. Scroll down to the "System" section and tap on it.
  3. Under the "System" section, you'll see a list of available updates.
  4. If there are any available updates, you'll be able to select one and tap on "Update."
  5. After the update is complete, you'll be prompted to restart your device.
  6. Once your device has restarted, you'll be able to check for updates again and install any that are available.

5. Contact Netflix customer service

  1. First check to see if there is an error code associated with your Netflix account.
  2. If there is an error code, enter it into the Netflix help menu.
  3. If there is no error code, try to troubleshoot the issue with Netflix customer service.
  4. If Netflix customer service is unable to resolve the issue, you may need to contact Netflix technical support.