How to fix Netflix TVQ-PB-103?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The tvq-pb-103 error code is a Netflix-specific error that indicates a problem with the playback of a particular title. This error is usually caused by a problem with the Netflix servers, but it can also be caused by a problem with the user's internet connection or a problem with the user's computer.

Other common searches for this error include:

  • netflix error code tvq-pb-103
  • netflix tvq-pb-103

1. Restart your device

  1. From the main menu, select "Settings."
  2. Select "System."
  3. Select "Restart."
  4. When prompted, select "Yes."
  5. After your device has restarted, select "Netflix" from the main menu to access your Netflix account.

2. Check your internet connection

  1. Open your internet browser and type in "netstat -an"
  2. Once the netstat window opens, look for the line that says "TCP:LISTENING" and make sure that it is showing a positive number
  3. Next, look for the line that says "TCP:established" and make sure that it is also showing a positive number
  4. If either of the two numbers are not positive, then there is likely a problem with your internet connection and you will need to fix it.
  5. To fix the connection, you will need to either reboot your modem or router, or try connecting to a different internet provider.

3. Check for updates to your Netflix app

  1. Open the Netflix app on your device
  2. Tap on the three lines in the top left corner of the app
  3. Select "Settings"
  4. Under "General", tap on "About Netflix"
  5. If there are any updates available for the Netflix app, they will be listed here. Tap on the update that you want to install.
  6. Once the update is installed, the "About Netflix" screen will show that the update was successful.

4. Delete and reinstall the Netflix app

  1. From your Xbox One home screen, navigate to "Apps" and then "Netflix".
  2. On the "Netflix" app, select the "Settings" tab.
  3. Under "Settings", select "Apps and Features".
  4. Under "Apps and Features", select "Delete App".
  5. Select "Yes, I want to delete the Netflix app".
  6. Select "Reinstall App" from the "Apps and Features" screen.
  7. Select "Netflix" from the "App" list.
  8. Select "Yes, I want to reinstall the Netflix app".
  9. Select "Continue".
  10. Select "Yes, I want to continue".
  11. Select "Finish".

If the answers above didn't work then you should also try:

  1. Contact Netflix customer support.