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How to fix Nintendo Eshop unable to connect to server?

Published on April 11th, 2022

If you're getting error code 2811-7508 when trying to connect to the Nintendo eShop, it typically points to a problem with your internet connection. The error code means "unable to connect to the server," so the first thing you'll want to check is your internet connection. Make sure your wifi is turned on and that your device is connected to the internet. If you're still getting the error code, try restarting your device and router. If that doesn't work, you may need to contact your internet service provider for help.

You are here because you have a question about:

  • error code 2137-7504
  • nintendo eshop unable to connect to server

1. Check your internet connection

  1. Open your internet browser and type “connection test” in the address bar.
  2. The website will prompt you to enter your internet connection type and then will run a series of tests to determine your connection status.
  3. If you are experiencing problems connecting to the Nintendo EShop, there are a few things you can do to try and fix the issue.
  • Make sure your internet connection is stable and fast.
  • Try restarting your router and/or modem.
  • Try changing your internet service provider.
  • Check to see if your Nintendo EShop is up to date and compatible with your device.

2. Restart your Nintendo Switch

  1. Ensure your Nintendo Switch is fully charged.
  2. Press and hold the power button on your Nintendo Switch for about 10 seconds until the console powers off.
  3. Press and hold the power button on your Nintendo Switch again until it turns on.
  4. Press the home button to restart the system.
  5. If the system still cannot connect to the Nintendo eShop, try resetting your Nintendo Switch system. To do this, press and hold the power button on your Nintendo Switch until the console powers off.
  6. After the system powers off, press and hold the power button on your Nintendo Switch until it turns on.
  7. Press the home button to restart the system.
  8. If the system still cannot connect to the Nintendo eShop, try restarting your wireless router.

3. Update your system software

  1. Navigate to System Settings in the Nintendo eShop on your system.
  2. Select System Update from the menu.
  3. Follow the on-screen instructions to complete the update.
  4. Once the update is complete, select System Update again to restart your system.

If the answers above didn't work then you should also try:

  1. Check for server maintenance
  2. Contact Nintendo customer support