When you try to use PhoneRescue to restore your iOS device from a backup, you may sometimes see the error code -2002. This error code means that the backup file you are trying to use is corrupt or damaged. There are a few possible reasons why this could happen:
The backup file was not created properly. This could happen if you interrupted the backup process, or if there was an error when the backup was created.
The backup file has been corrupted. This could happen if it was stored in an unstable location, or if it was transferred over a connection that was not secure.
The backup file is not compatible with the version of iOS that you are using. This could happen if you are trying to restore from an old backup that was created before you updated to a new version of iOS.
If you see the error code -2002 when you try to restore from a backup, you will need to create a new backup and try again.
1. Make sure you have the latest version of PhoneRescue installed
- Navigate to your phone's App Store and open the PhoneRescue app.
- On the main screen, tap on the "Update" button.
- If the "Update" button isn't visible, you may need to open the App Store again and try again.
- On the "Update" screen, tap on the "Update Now" button.
- If the "Update Now" button isn't visible, you may need to open the App Store again and try again.
- After the update is complete, the "Update" button will change to a "Install" button.
- Tap on the "Install" button.
- After the update is complete, the "Update" button will change to a "Done" button.
- Tap on the "Done" button.
2. Check for updates to your operating system and install them if available
- Open Settings on your phone and tap on About phone.
- Tap on System updates and check for any available updates.
- If there are any available updates, tap on Update and install.
- Once the update is complete, tap on Reboot phone to apply the changes.
3. Restart your computer
- Click on the Start button and type "cmd"
- In the command prompt, type "regedit"
- If the command prompt opens in the Administrator mode, type "regedit /e"
- If the command prompt opens in the User mode, type "regedit /a"
- In the Registry Editor, navigate to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PhoneService\Parameters
- In the Parameters key, right-click on the PhoneService key and select New > Key.
- Name the new key "PhoneReset"
- In the PhoneReset key, right-click on the PhoneReset value and select New > DWORD (32-bit) Value.
- Name the new value "PhoneResetEnabled"
- Double-click on the PhoneResetEnabled value and set its value to 1.
- Close the Registry Editor.
- Restart your computer.
4. Contact the PhoneRescue support team for assistance
- Open the Settings app on your smartphone.
- Under "General," tap "PhoneRescue."
- If you see an error code, tap "More Info" to learn more about the issue.
- If you need to speak to a support professional, tap "Call." You'll be connected to a support representative who can help you troubleshoot the issue.