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How do I fix the Redbox error code 617?

Published on April 7th, 2022

If you see the error code 617 when trying to rent or return a disc, it means the machine is unable to read the barcode on the disc. This can happen for a few reasons:

-The barcode is smudged or dirty

-The barcode is ripped or damaged

-There is a problem with the redbox machine's barcode reader

If the barcode is smudged or dirty, you can try cleaning it off with a soft cloth. If the barcode is ripped or damaged, you'll need to get a new disc from the kiosk. If there is a problem with the machine's barcode reader, you can try moving the disc around or inserting it into the kiosk a few different ways. If none of these solutions work, you can always contact Redbox customer service for assistance.

1. Check the connections to make sure that the power cord is plugged in correctly and that the HDMI cable is plugged in securely

  1. Make sure that the power cord is plugged in correctly.
  2. Make sure that the HDMI cable is plugged in securely.

2. If you are using a wireless connection, try a wired connection

  1. Select "Settings"
  2. Select "Networks"
  3. Under the "Wireless Networks" section, select "Wireless"
  4. If the "Connection Status" says "Not Connected" then try a wired connection
  5. If the "Connection Status" says "Connected" then try to fix the redbox error code 617

3. Power cycle the device by unplugging the power cord from the outlet and then plugging it back in

  1. Unplug the power cord from the outlet
  2. Plug the power cord back in to the outlet

4. Try a different HDMI cable

  1. Make sure that the HDMI cable is properly plugged into the TV and the Redbox player.
  2. Try a different HDMI cable if the Redbox error code 617 persists.
  3. If you still experience the Redbox error code 617, try resetting your TV or Redbox player.

If you didn't find success with an option above, then try:

  1. Try a different HDMI port on the TV.
  2. If you are using a Blu-ray player, make sure that it is compatible with the TV.
  3. Contact customer support.