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How to fix Roku.com/support code 011 error?

Published on April 9th, 2022

The Roku error code 011 is caused by a problem with the Roku device's connection to the wireless router. This can be caused by a number of factors, including a weak wireless signal, interference from other devices, or a problem with the router itself.

There are a few things that can be done to try to fix this problem. First, try moving the Roku closer to the router to see if that improves the signal. If not, try restarting the router. If the problem still persists, it may be necessary to contact your ISP or the Roku support team for further assistance.

Users typically search for a solution by asking about:

  • roku error code
  • roku.com/support code 011

1. Restart your Roku device

  1. Press and hold the "Input" button on your Roku remote for about 5 seconds until the "Reset" screen appears.
  2. Press the "Power" button on your Roku device to turn it off.
  3. Hold the "Input" button on your Roku remote and press the "Power" button on your Roku device at the same time to turn it on.
  4. Press the "Reset" button on your Roku remote.
  5. Enter your Roku device's "24-digit code" by pressing the "Input" button on your Roku remote and the "Code" button on your Roku remote at the same time.
  6. Press the "Power" button on your Roku device.
  7. If the "Restart" screen appears, press the "Power" button on your Roku device to restart it.
  8. If the "Restart" screen does not appear, press the "Power" button on your Roku device to restart it.

2. Check your internet connection

  1. Open your internet browser and type "roku.com/support code 011."
  2. If the website is down, you will receive a message that says "This website is not currently available."
  3. If the website is up, you will be redirected to a page that says "Your internet connection may not be optimal."
  4. If the website is down, you will see a message that says "This website is not currently available."
  5. If the website is up, you will be redirected to a page that says "Your internet connection may not be optimal."
  6. If the website is down, you will see a message that says "This website is not currently available."
  7. If the website is up, you will be redirected to a page that says "Your internet connection may not be optimal."
  8. If the website is down, you will see a message that says "This website is not currently available."
  9. If the website is up, you will be redirected to a page that says "Your internet connection may not be optimal."
  10. Click on the link that says "Test your connection."
  11. If the website is down, you will see a message that says "This website is not currently available."
  12. If the website is up, you will see a message that says "Your internet connection may not be optimal."
  13. If the website is down, you will see a message that says "This website is not currently available."
  14. If the website is up, you will be redirected to a page that says "Your internet connection may not be optimal."
  15. Click on the link that says "Fix your connection."
  16. If the website is down, you will see a message that says "This website is not currently available."
  17. If the website is up, you will see a message that says "Your internet connection may not be optimal."
  18. Click on the link that says "Fix your connection."
  19. If the website is down, you will see a message that says "This website is not currently available."
  20. If the website is up, you will see a message that says "Your internet connection may not be optimal."

3. Try again later

  1. Go to your Roku account settings.
  2. Under "My Account" on the left, find the "Code Status" link.
  3. On this page, you'll see a list of codes that have been issued to you.
  4. If you have a code that's not listed, click on "Try Again Later."
  5. Enter your code in the "Code" box and click on "Submit."
  6. If your code is still not working, you can go to the Roku support website and enter your code there.

If you didn't find success with an option above, then try:

  1. Contact Roku customer support