How do I fix Roku Error 009?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are a few reasons why the Roku error code 009 may pop up. The first and most common reason is due to the Roku device not being able to connect to the internet. This can be due to a number of reasons such as a weak internet connection, incorrect network settings, or DNS issues.

The second reason why this error code may appear is due to a problem with the Roku itself. This could be due to a hardware issue or a software glitch. In either case, you will need to contact Roku customer support for further assistance.

If you see the Roku error code 009, it is important to try and troubleshoot the issue before contacting customer support. First, check to make sure that your internet connection is strong and stable. If it is, try restarting your Roku device and see if that fixes the problem.

If restarting your Roku does not fix the error code 009, then you will need to factory reset your device. This will erase all of your settings and data, so be sure to backup anything important before proceeding. To factory reset your Roku, go to the settings menu and select "factory reset."

If you are still seeing the Roku error code 009 after trying all of these troubleshooting steps, then you will need to contact Roku customer support for further assistance.

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1. Restart your Roku device

  1. Open the Roku app on your device.
  2. Select Settings from the main menu.
  3. Select System.
  4. Select Restart.
  5. Select Yes to restart your Roku.

2. Update your Roku device

  1. From your Roku device, open the Home screen.
  2. Select Settings.
  3. Select System.
  4. Select Update Now.
  5. Follow the on-screen instructions.

3. Check your internet connection

  1. In your Roku account, go to Settings.
  2. Select Network.
  3. Under "Connection Status," select "Check Status."
  4. If your internet is working, you will see a green checkmark next to "Connected." If your internet is not working, you will see a red X next to "Connected."
  5. If your internet is not working, you may need to restart your Roku.

4. Try a different HDMI cable

First, unplug the Roku and all other connected devices from the TV. Next, remove the HDMI cable from the Roku and connect it to the TV again. Finally, plug the Roku back into the wall and turn it on.

5. Contact Roku customer support

To contact Roku customer support in order to fix an error code, first make sure you have the correct error code. To do this, open the Roku app on your device, and go to the main screen. Next, scroll to the bottom of the screen, and click on "Settings." Under "General," find the "Device Information" section, and click on the "Error Code" link. This will take you to a list of all the error codes that Roku currently supports. If you're having trouble finding the code you're looking for, Roku also provides a helpful troubleshooting guide. Once you have the correct error code, you'll need to provide Roku with some information about your device. This includes your device's model number, your operating system, and your region. Roku also asks for your serial number, which is the unique number that appears on the back of your device. If you can't provide any of this information, or if you don't have it handy, you can contact Roku customer support via phone or email. Roku customer support can help you troubleshoot the issue and fix your device.