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How do I fix my Roku error code 014.40?

Published on April 10th, 2022

Roku error code 014.40 is a problem with the Roku device itself and not with the TV. This error code happens when there is a problem with the Roku device's firmware. When this error code happens, it means that the Roku device is not able to communicate with the TV. The Roku device may need to be reset in order to fix this problem.

Other common searches for this error include:

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  • roku error code 014.40

1. Restart the Roku device

  1. Turn off the Roku device by pressing and holding the power button for at least 7 seconds.
  2. Remove the power cord from the Roku device.
  3. Wait at least 30 seconds before reinserting the power cord to allow the device to start up.
  4. Press and hold the reset button for at least 10 seconds.
  5. Remove the battery from the Roku device.
  6. Wait at least 10 minutes before reinserting the battery.
  7. Press and hold the power button for at least 7 seconds to turn on the Roku device.
  8. Enter the "4" code on the remote.
  9. Press and hold the home button for at least 7 seconds to exit the setup screen.
  10. Press the power button on the Roku device to turn it off.

2. Check the internet connection

  1. Verify that the power is turned on to your Roku device.
  2. Make sure that your Roku is connected to the internet.
  3. Open the "Settings" menu on your Roku device.
  4. Under "Network & Connections" ensure that the "Internet Connection" is set to "On."
  5. If the "Internet Connection" is still not set to "On," try to connect your Roku device to a different network.
  6. If the "Internet Connection" is still not set to "On," try to reset your Roku device.
  7. If the "Internet Connection" is still not set to "On," try to connect your Roku device to the Roku App.

3. Contact Roku customer support

  1. First, try to reboot your Roku device.
  2. If the reboot does not resolve the issue, try to clear your Roku device's cache.
  3. If clearing the cache does not resolve the issue, try to reset your Roku device.
  4. If resetting your Roku device does not resolve the issue, you may need to contact Roku customer support.