How do I fix my Samsung washer when I get a 5C code?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Samsung washer 5c code indicates that the washer is not draining properly. This error code can happen for a variety of reasons, including a clogged drain hose or a problem with the drain pump. If you see this error code, you should check the drain hose and pump for any blockages or damage. If the problem persists, you may need to call a service technician for further assistance.

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1. Check the water supply and make sure the water pressure is adequate

1.Check the water supply and make sure it is plugged in and working. 2.Check the water pressure, it should be at least 8 psi. 3.Open the Samsung washer 5c front panel, and check the water level. It should be at the "H" symbol. 4.If the water level is not at the "H" symbol, raise the water level with a water pump. 5.Close the Samsung washer 5c front panel and power on the washer. 6.Wait until the water level reaches the "H" symbol. 7.If the water level does not reach the "H" symbol, check the water pump.

2. Make sure the drainage hose is not kinked or blocked

  1. Verify that the drainage hose is properly attached to the Samsung washer 5C.
  2. If the drainage hose is kinked or blocked, remove the obstruction and reattach the hose to the washer.
  3. Turn the washer off and back on to ensure the drainage hose is functioning properly.

3. Clean the inlet screens on the water supply hoses

  1. Turn off the water supply to the washer.
  2. Remove the inlet screens from the water supply hoses.
  3. Clean the inlet screens with a soft cloth and a mild soap.
  4. Reattach the inlet screens to the water supply hoses.
  5. Turn on the water supply to the washer.

4. Check the washer’s fill valves to make sure they are not clogged

  1. Remove the water inlet cover by unscrewing it.
  2. Look for the fill valves, which are usually on the right side of the machine.
  3. If you see any dirt, lint, or other obstruction in the fill valves, clear it out using a plunger or a vacuum cleaner.
  4. Reattach the water inlet cover and turn on the washer.
  5. Check the washer’s fill valves every time you run it to make sure they are not clogged. If they are, clean them out and try again.

5. Inspect the washer’s door seal and make sure it is clean and free of debris

First, remove the front panel by unscrewing the four screws at the top and bottom. Next, remove the access panel by unscrewing the six screws at the bottom. Now, use a vacuum cleaner to clean the door seal and the access panel. Also, remove any dirt, dust, or debris from the door seal and access panel. Reattach the front panel and access panel, and screw them in place. Finally, replace the washer’s door seal if necessary.

Some users might also have success with the following opitons:

  1. Run a maintenance cycle to clean the washer’s internal components.