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How do I fix the secure connection error return code?

Published on April 12th, 2022

A secure connection error return code is an error code that is returned when a connection to a secure server cannot be made. This can happen for a number of reasons, including the server being down, the server's security certificate being invalid, or the browser not being able to connect to the server using a secure connection.

1. Check your internet connection

  1. Open the internet browser on your computer and type in the website address for your internet service provider (ISP) or the website address for your network administrator.
  2. If you are connected to the internet through your ISP, your internet connection should appear in the list of results. If you are connected to the internet through your network administrator, the website address for your network administrator may be listed instead.
  3. If your internet connection is listed, click on it to open the website.
  4. If the website address for your ISP or network administrator is not the website address for your internet service provider or network administrator, you may need to change the website address that is being used to connect to the internet.
  5. Click on the menu bar on the top of the browser window, and then click on the option that says “Settings.”
  6. Click on the option that says “General.”
  7. Under the heading “Internet Options,” click on the option that says “Connections.”
  8. Under the heading “Network Connections,” click on the connection that you are using to connect to the internet.
  9. If the connection is not listed under “Network Connections,” click on the option that says “New Network Connection.”
  10. Type in the website address for your internet service provider or the website address for your network administrator in the “User Name” and “Password” fields, and then click on the “Connect” button.
  11. If the connection is successful, you will be able to see a message that says “The connection has been established.”
  12. If the connection is not successful, you will see a message that says “The connection has failed.”
  13. Click on the option that says “Reset this Connection.”
  14. If the connection is still not successful, you may need to contact your ISP or network administrator.

2. Check the website's URL

  1. Open a web browser and navigate to the website's URL.
  2. In the address bar, type "https://www.example.com" and press Enter.
  3. If the website is using a secure connection, the web browser should display a green "Secure" icon in the address bar. If the website is using a non-secure connection, the web browser should display a red "Not Secure" icon in the address bar.
  4. If the website is using a secure connection, the web browser should also display the website's secure certificate.
  5. If the website is using a non-secure connection, the web browser should display the website's insecure certificate.

3. Check your computer's date and time settings

  1. Click on Date and Time.
  2. On the Date and Time tab, under the Time Zone tab, select your time zone.
  3. Under the Time Zone tab, select the correct date and time.
  4. Click on the Advanced tab.
  5. Check the correct time.
  6. Click on the OK button to close the Date and Time window.
  7. Restart your computer.

4. Check for malware on your computer

  1. Open your web browser and navigate to https://www.microsoft.com/en-us/windows-10/help/1723529.aspx.
  2. On the “Windows 10 Security and Maintenance” page, click the “Check for updates” button.
  3. On the “Windows 10 Security and Maintenance” page, click the “Check for updates” button.
  4. On the “Windows 10 Security and Maintenance” page, click the “Windows Update” button.
  5. On the “Windows Update” page, click the “Check for updates” button.
  6. If there are any updates available, click the “Update now” button.
  7. If there are any updates available, click the “Update now” button.
  8. If there are any updates available, click the “Install updates” button.
  9. When the updates are installed, click the “Finish” button.
  10. Close your web browser.
  11. Restart your computer.
  12. If the secure connection error return code still occurs, follow the steps in the “Fix secure connection error return code” section.

5. Clear your browser's cache and cookies

  1. Open your browser and go to the "Tools" menu.
  2. Click on "Internet Options".
  3. On the "General" tab, click on the "Advanced" tab.
  4. Under the "Settings" heading, click on the "Cache" button.
  5. Click on the "Delete All Cookies" button.
  6. Click on the "Delete Selected Cookies" button.
  7. Click on the "OK" button.
  8. Click on the "Close" button.
  9. Restart your browser.

If you didn't find success with an option above, then try:

  1. Reset your browser's settings
  2. Try using a different browser