Home > verizon fios error code ob00

How do I fix Verizon fios error code Ob00?

Published on April 12th, 2022

The error code ob00 for Verizon Fios typically indicates that there is an issue with the customer's Internet connection. In some cases, it may be caused by a problem with the customer's router or modem. In other cases, it may be caused by a problem with the Verizon Fios network.

1. Check for loose or damaged cables

  1. Look for any loose or damaged cables near the device or on the wall
  2. If you find any damaged cables, use a cable tester to check the cables for any signs of weakness or breakage
  3. If any cables are found to be damaged or loose, replace them with new ones
  4. If the issue still persists, contact Verizon Fios support for assistance

2. Check for loose or damaged connectors

Step 1: Check to see if there are any loose connectors in the physical wire connection Step 2: If there are any loose connectors, replace them with new connectors Step 3: Check for any damaged connectors and fix them as needed Step 4: Reset the Fios modem if there is an error code associated with the loose or damaged connectors

3. Reseat or replace the cable

Verizon Fios users may experience an error code of OB00 when attempting to connect to the internet. This error code may be caused by a faulty cable, and may require the user to replace the cable in order to fix the issue. To replace the cable in order to fix verizon fios error code OB00, the user will first need to remove the existing cable from the Fios modem. The user will then need to locate the new cable and connect it to the Fios modem. The user will then need to reconnect the cable to the internet service provider (ISP). Finally, the user will need to restart the Fios modem in order to apply the new cable.

4. Reseat or replace the connector

  1. Open the Fios box and find the connector that is not working.
  2. Look for the screws that hold the connector in place.
  3. Remove the screws and the connector.
  4. Replace the connector.
  5. Reattach the screws.

5. Check for loose or damaged equipment

  1. Check for loose or damaged equipment by visually inspecting the equipment for any signs of damage.
  2. If there are any signs of damage, tighten any screws or bolts that are loose.
  3. If the equipment still does not work, then replace the equipment.

6. Reseat or replace the equipment

Verizon FiOS Error Code OB00-01 can be fixed by following these steps:

  1. Check the fuse or circuit breaker associated with the equipment in question. If the fuse or circuit breaker is blown, it needs to be replaced.
  2. If the equipment is an outlet, verify that the outlet is properly plugged into the wall.
  3. Verify that the power to the equipment is on.
  4. If the equipment is a cable box, verify that the cable box is properly plugged into the wall and that the power is on to the cable box.
  5. If the equipment is a DVR, verify that the DVR is properly plugged into the wall and that the power is on to the DVR.
  6. If the equipment is a TV, verify that the TV is properly plugged into the wall and that the power is on to the TV.
  7. If the equipment is a modem, verify that the modem is properly plugged into the wall and that the power is on to the modem.
  8. If the equipment is a router, verify that the router is properly plugged into the wall and that the power is on to the router.
  9. If the equipment is a switch, verify that the switch is properly plugged into the wall and that the power is on to the switch.
  10. Check the cable lines and connectors to the equipment.
  11. Check the power supply to the equipment.
  12. If the equipment is a cable box, DVR, or TV, verify that the HDMI cable is properly plugged into the TV and the cable box, DVR, or TV.
  13. If the equipment is a modem, verify that the power cord is properly plugged into the modem and that the outlet is properly plugged into a power outlet.
  14. If the equipment is a router, verify that the power cord is properly plugged into the router and that the outlet is properly plugged into a power outlet.
  15. If the equipment is a switch, verify that the power cord is properly plugged into the switch and that the outlet is properly plugged into a power outlet.
  16. If the equipment is a fuse or circuit breaker, replace the fuse or circuit breaker.

If the answers above didn't work then you should also try:

  1. Try another cable.
  2. Try another connector.
  3. Try another piece of equipment.
  4. Call customer service.