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How do I fix a Vudu error 5000?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Vudu error 5000 is a common error code that can occur when trying to stream or download content from the Vudu service. This error can be caused by a number of factors, including an unstable internet connection, a problem with the Vudu servers, or an issue with the content itself. In most cases, the error can be resolved by simply restarting the Vudu app or reloading the page. If the problem persists, it may be necessary to contact Vudu customer support for further assistance.

Other common searches for this error include:

  • vudu error code 5000
  • vudu error 5000

1. Check your internet connection

  1. Open a web browser and type "netstat -an" at the command prompt.
  2. You should see output similar to the following: netstat -an Active Internet connections (only servers) Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name 0 0 0.0.0.0:0 0.0.0.0:0 LISTEN 0/5 nmbd

2. Check the status of the Vudu service

  1. Launch the Vudu app on your device.
  2. If the service is not active, you will see a message prompting you to sign in. If the service is active, you will see the main menu.
  3. Tap on the "Settings" button.
  4. Under "Services," tap on "Vudu."
  5. If the service is not active, you will see a message prompting you to sign in. If the service is active, you will see the main menu.
  6. Tap on the "Status" button.
  7. The "Status" screen will show you the status of the service, including the message "Vudu is not currently available."
  8. Tap on the "Status" button again to see the updated status.
  9. If the service is not active, you will see a message prompting you to sign in. If the service is active, you will see the main menu.
  10. Tap on the "Settings" button.
  11. Under "General," tap on "Vudu Service."
  12. If the service is not active, you will see a message prompting you to sign in. If the service is active, you will see the main menu.
  13. Tap on the "Status" button.
  14. The "Status" screen will show you the status of the service, including the message "Vudu is not currently available."
  15. Tap on the "Status" button again to see the updated status.
  16. If the service is not active, you will see a message prompting you to sign in. If the service is active, you will see the main menu.
  17. Tap on the "Help" button.
  18. The "Help" screen will show you the steps to fix the Vudu error 5000.

3. Clear your browser's cache and cookies

  1. Open your browser and go to the "Tools" menu.
  2. Click on "Internet Options."
  3. Click on the "Advanced" tab.
  4. Under the "Settings" heading, click on the "Cache" button.
  5. Click on the "Clear Cookies" button.
  6. Click on the "Clear Cache" button.
  7. Close your browser.
  8. Try logging in to vudu again.

Some users might also have success with the following opitons:

  1. Try a different browser
  2. Restart your computer
  3. Contact Vudu customer support