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How to fix Walled Garden Error Code 5 for Suddenlink?

Published on April 12th, 2022

The walled garden error code 5 suddenlink is an error code that is displayed when a user tries to access a website that is not included in the list of approved websites. This error code happens because the website is not on the list of approved websites.

Other common searches for this error include:

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1. Check your internet connection

  1. Open your internet browser and type in the address for the website you are trying to access.
  2. If you are trying to access a website that is hosted on a different website, you will need to first go to the website where the walled garden error code 5 suddenlink is occurring, and then type in the address for the website you are trying to access.
  3. If you are still experiencing the walled garden error code 5 suddenlink, you will need to try different internet connections. This includes your home internet connection, your work internet connection, and any other internet connections you may have.

2. Check your modem/router

  1. First, make sure that your modem and router are both powered on and connected to the internet.

  2. Next, open a web browser and enter the address http://192.168.1.1 into the address bar.

  3. In the web browser, click on the “Status” tab.

  4. On the “Status” tab, you will see a list of information including the “Wired Connections” and “Wireless Connections”.

  5. If you see a red “Wired Connections” and a green “Wireless Connections” arrow, then your modem and router are connected and working.

  6. If you see an error message like “Walled Garden Error Code 5: Suddenlink”, then your modem and router are not connected or are not working properly.

  7. To fix the walled garden error code 5, you will need to fix the connection between your modem and router. To do this, you will need to: a. Check to make sure that your modem is connected to the router with an Ethernet cable. b. If your modem is not connected to the router with an Ethernet cable, then you will need to purchase a new Ethernet cable and connect the modem to the router. c. If your modem is connected to the router with an Ethernet cable, then you will need to:

  8. Change the network settings on the modem and router to match each other.

  9. Restart the modem and router.

  10. Change the network settings on the modem and router to match each other again.

  11. If you still see the walled garden error code 5, then you will need to contact your ISP for assistance.

3. Check your computer's firewall

  1. Open the Windows Firewall.
  2. Click on the Status column on the right-hand side of the screen.
  3. In the Status column, you will see a number in brackets next to the firewall status.
  4. The firewall status is either "Open" or "Block".
  5. If the firewall is open, then the walled garden error code 5 suddenlink will be displayed.
  6. To fix the walled garden error code 5 suddenlink, you will need to close the firewall and then re-enable it.

4. Check your ISP's website

  1. Go to the website of your ISP, such as www.suddenlink.com
  2. Click on "My Account" in the top-left corner
  3. Under "My Services," click on "Network Status"
  4. On the "Network Status" page, under the "Performance" heading, look for a "Walled Garden" error code. If the code is present, click on it to view the details.
  5. If the code is not present, but you notice that your speeds have decreased recently, you can try to reset your modem by following the instructions provided by your ISP.

If you didn't find success with an option above, then try:

  1. Contact your ISP.