How do I fix an Xbox digital gift card?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

An Xbox digital gift card is a code that can be redeemed for content on the Xbox Store. The code can be redeemed for games, DLC, and other content on the Xbox Store. This error code indicates that the code has already been redeemed.

Users typically search for a solution by asking about:

  • xbox redeem code error
  • xbox digital gift card

1. Go to settings and select "Account"

  1. Go to the "Settings" menu on your Xbox One console.
  2. Select "Account."
  3. Select your Microsoft account.
  4. Select "Add new."
  5. Enter your Microsoft account login information.
  6. Select "Gift card."
  7. Select the xbox digital gift card you want to fix.
  8. Select "Update."
  9. Select "OK."

2. Select "Payment & billing"

  1. Navigate to the "Settings" menu on your Xbox One console.
  2. Select "System" from the menu.
  3. Select "Payment & billing" from the system menu.
  4. Select the "Gift cards & payments" option from the Payment & billing menu.
  5. Select the "xbox digital gift card" option from the Gift cards & payments menu.
  6. Select the "Settings" tab from the xbox digital gift card settings menu.
  7. Select the "Invalid card" option from the Invalid card menu.
  8. Enter the card number, security code, and expiration date of the xbox digital gift card in the appropriate fields.
  9. Select the "Reset card" option from the Settings tab to reset the xbox digital gift card.

3. Under "Payment options" select "Add a payment option"

  1. Go to the Xbox website and sign in.
  2. On the left-hand side, under "My games and apps," click "See all your games and apps."
  3. Under "Your games and apps," find "Xbox digital gift card."
  4. On the right-hand side, under "Payment options," find "Add a payment option."
  5. Click "Add a payment option."
  6. On the next screen, enter the details of the payment option you want to use.
  7. Click "Next."
  8. On the next screen, review the details of your payment option.
  9. Click "Submit."
  10. Your payment option will be added to your account.

4. Choose "redeem a code"

On the Xbox 360 or Xbox One, go to "Settings" and then "System" In the System section, under "Xbox 360" or "Xbox One", select "Redeem Code." On the screen that appears, enter the code that was given to the recipient. If the code is valid, the Xbox will start the redemption process. The recipient will see an "Xbox Live" message indicating that the code has been redeemed.

5. Enter the 25-digit prepaid code and select "Done"

  1. Open the xbox digital gift card app on your phone.
  2. Enter the 25-digit prepaid code.
  3. Select "Done."
  4. Your xbox digital gift card should now be fixed.