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How do i fix the xbox error 0x800401FB?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The xbox error 0x800401fb is a problem that occurs when the Xbox One console is unable to connect to the Xbox Live service. This can be caused by a number of factors, including a problem with the Xbox Live service itself, or a problem with the network connection.

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1. Try restarting your Xbox and your game or app

If you're getting an Xbox error code 0x800401fb, you might need to restart your console and your game or app. Here's how to do it:

  1. Press the Xbox button to open the Xbox menu.
  2. Select Settings.
  3. Select System.
  4. Select Restart.
  5. Select your game or app.
  6. Press the Y button to confirm.
  7. If your game or app doesn't start, try restarting your Xbox again.

2. Try the Xbox One System Update Solution

  1. Press the Xbox button to open the guide.
  2. Select System and then System Update.
  3. Select your country and language.
  4. Select the latest system update.
  5. If there is a new system update, select it.
  6. If there is an update for your console, select it.
  7. If there is an update for your controller, select it.
  8. Select Install.
  9. If you are asked to restart your console, do so.
  10. When the update is finished, select Finish.

3. If you're using an Xbox wireless controller, try re-pairing it:

  1. If you’re using an Xbox wireless controller, try re-pairing it by following these steps: a. Unplug the controller if it’s currently plugged into your Xbox. b. If you’re using an Xbox One, go to Settings > Devices > Controller > Re-pair Controller. c. If you’re using an Xbox 360, go to Settings > System > Controller > Re-pair Controller. d. If you’re using an Xbox One S or an Xbox One X, go to Settings > System > Gaming > Controllers. e. If you have an Xbox One X, skip to step 4. f. If you don’t have an Xbox One S or an Xbox One X, open the controller and press the back button three times. g. The controller will enter pairing mode. h. On your Xbox One, open the Xbox app and select Controller > Settings. i. If your controller is registered, it will show up under Devices. If it’s not registered, it will show up under Not Registered. j. On the controller, select Pair New Controller. k. If the controller is already registered to your Xbox, it will show up under Registered. l. If the controller isn’t registered, it will show up under Not Registered. m. Enter the 12-digit code that is displayed on the controller. n. If the controller is registered, the controller will start blinking green and you’ll be able to use it. o. If the controller isn’t registered, you will be prompted to enter the code. p. If you have an Xbox One S or an Xbox One X, the controller will start beeping and you will be able to use it. q. If you don’t have an Xbox One S or an Xbox One X, the controller will show an error message and you won’t be able to use it.

If you didn't find success with an option above, then try:

  1. Go to Settings > Devices & accessories and select the controller.
  2. Press the Menu button and then select View device info.
  3. If the controller is up to date, select Remove device, and then re-pair the controller.
  4. Try using a different controller (if you have one).
  5. Try clearing your persistent storage:
  6. Press the Xbox button to open the guide, and then go to Settings.
  7. Select System > Storage > Clear persistent storage.
  8. Try resetting your Xbox One console:
  9. Go to Settings > System > Console info & updates.
  10. Select Reset console.
  11. For a full reset, select Reset and keep my games & apps. Or, if you want to reset your console and remove everything, select Reset and remove everything.
  12. Try the offline system update diagnostic tool:
  13. Go to Settings > System > Updates.
  14. Select Keep my games & apps up to date.
  15. Select Console