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How do I fix zoom error 505?

Published on April 10th, 2022

Zoom error 505 is a generic error code that is typically associated with a connectivity issue. This means that the device you are trying to connect to Zoom is either not responding or is unavailable. There are a few reasons why this error might occur:

-The device you're trying to connect to is turned off or is not in range.

-There is a problem with the network connection.

-The device you're trying to connect to is not compatible with Zoom.

If you're receiving this error, we recommend checking to make sure the device you're trying to connect to is turned on and is in range. If the problem persists, try restarting your device and/or your router.

You are here because you have a question about:

  • zoom error code 505
  • zoom error 505

1. Restart the computer

  1. Locate the power button and press it to turn on the computer.
  2. When the computer starts up, sign in using your username and password.
  3. In the search bar, type "cmd" and press Enter.
  4. In the Command Prompt window, type "reboot" and press Enter.
  5. After reboot, sign in again and open Internet Explorer.
  6. In the Tools menu, click Internet Options.
  7. In the Internet Options dialog box, click the Advanced tab.
  8. In the Advanced Internet Options dialog box, click the Reset button.
  9. In the Reset Internet Explorer Settings dialog box, select the Delete personal settings check box and click Reset.
  10. In the Reset Internet Explorer Settings dialog box, click Close.
  11. In the Tools menu, click Internet Options.
  12. In the Internet Options dialog box, click the Advanced tab.
  13. In the Advanced Internet Options dialog box, click the Reset button.
  14. In the Reset Internet Explorer Settings dialog box, select the Delete personal settings check box and click Reset.
  15. In the Reset Internet Explorer Settings dialog box, click Close.
  16. In the Tools menu, click Internet Options.
  17. In the Internet Options dialog box, click the Security tab.
  18. In the Security dialog box, click the Enable button.
  19. In the Security dialog box, enter your user name and password.
  20. In the Security dialog box, click OK.
  21. In the Tools menu, click Internet Options.
  22. In the Internet Options dialog box, click the Security tab.
  23. In the Security dialog box, click the Enable button.
  24. In the Security dialog box, enter your user name and password.
  25. In the Security dialog box, click OK.
  26. In the Tools menu, click Internet Options.
  27. In the Internet Options dialog box, click the Advanced tab.
  28. In the Advanced Internet Options dialog box, click the Reset button.
  29. In the Reset Internet Explorer Settings dialog box, enter the administrator password and click Reset.
  30. In the Reset Internet Explorer Settings dialog box, click Close.

2. Reinstall the zoom application

  1. Close all open programs.
  2. Click the Start button and type "regedit".
  3. In the Registry Editor, navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Zoom\
  4. In the Zoom folder, delete the zoom.dll file.
  5. In the Registry Editor, navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Zoom\
  6. In the Zoom folder, delete the zoom.dll file.
  7. In the Registry Editor, navigate to the following key: HKEY_CURRENT_USER\Software\Microsoft\Zoom\
  8. In the Zoom folder, create a new DLL file and name it "zoom.dll".
  9. In the Registry Editor, navigate to the following key: HKEY_CURRENT_USER\Software\Microsoft\Zoom\
  10. In the Zoom folder, create a new DLL file and name it "zoom.exe".
  11. Double-click the "zoom.exe" file to start the zoom application.
  12. In the Zoom window, click the "Install" button to install the zoom application.
  13. If prompted, enter your Windows administrator password.
  14. Click the "OK" button to finish the installation.
  15. Click the "Close" button to close the zoom application.
  16. In the Registry Editor, delete the "zoom.dll" and "zoom.exe" files that you created in step 9 and 10.

3. Update the zoom application

  1. In the Zoom application, click on the "Settings" button.
  2. Under "Application Settings", click on "Update".
  3. On the "Update" screen, click on the "Check for Updates" button.
  4. If there are any updates available, click on the "Install Updates" button.
  5. Once the updates have been installed, click on the "OK" button to exit the "Update" screen.
  6. In the Zoom application, click on the "Zoom" button.
  7. Under "Zoom Options", click on the "Advanced" button.
  8. Under "Zoom Options", click on the "Zoom Error" button.
  9. Under "Zoom Options", click on the "Zoom Error 505" button.
  10. In the "Zoom Error 505" window, click on the "Reset Zoom" button.
  11. Click on the "OK" button to exit the "Zoom Error 505" window.
  12. In the Zoom application, click on the "Close" button.

4. Clear the zoom application data

  1. Launch the zoom application
  2. Tap on the Menu button and select Settings
  3. On the Settings page, scroll down to the Clear Data button and tap on it
  4. Select the Zoom application data you want to clear and tap on the Clear button
  5. Restart the zoom application if it is not running already and try to use it again

5. Check the zoom application permissions

  1. In the File Explorer, navigate to the folder where the Zoom application is installed.
  2. Right-click on the Zoom application folder and select "Properties".
  3. In the Properties window, click on the "Security" tab.
  4. In the "Security" tab, click on the "Permissions" button.
  5. In the "Permissions" window, click on the "Check Permissions" button.
  6. In the "Check Permissions" window, confirm that the "Zoom.exe" application has the "Read" permission granted. If not, click on the "Add" button and enter the "Zoom.exe" application's full path in the "Add" window. Then, click on the "OK" button.
  7. In the "Permissions" window, confirm that the "ZoomControl.exe" application has the "Read" permission granted. If not, click on the "Add" button and enter the "ZoomControl.exe" application's full path in the "Add" window. Then, click on the "OK" button.
  8. Close the "Permissions" window.
  9. In the File Explorer, navigate to the folder where the Zoom application is installed.
  10. Right-click on the Zoom application folder and select "Uninstall".
  11. Click on the "Yes" button when the uninstaller asks you to confirm the uninstall.
  12. Click on the "Close" button when the uninstaller asks you to confirm the close.
  13. Restart the computer.

6. Reset the zoom application preferences

  1. Reset the zoom application preferences by selecting "Reset Preferences" from the zoom application's main menu.
  2. Choose the "General" tab and click on the "Reset Preferences" button.
  3. Enter your zoom application's administrator password if required and click on the "OK" button.
  4. The "Reset Preferences" window will close and your zoom application's preferences will be reset.

If the answers above didn't work then you should also try:

  1. Uninstall the zoom application.