How do I fix the error code 3038 on my zoom account?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Zoom error code 3038 happens when a user tries to join a meeting that does not exist. This can happen if the meeting was deleted or if the URL was entered incorrectly.

Users typically search for a solution by asking about:

  • zoom error code 3038
  • error code 3038 zoom

1. Check your internet connection

  1. Open a web browser and type "www.speedtest.net" into the address bar.
  2. Enter your internet connection information and click the "Get Test Results" button.
  3. Review the "Speed Test Results" page to see if there are any errors.
  4. If there are any errors, click the "Fix" button to try to fix the issue.
  5. If the issue is still not resolved, click the "Report" button to send a detailed report to the provider.

2. Try restarting your computer

  1. Press "F8" when your computer starts up
  2. Select "Advanced startup"
  3. Select "Restart"
  4. Choose "Windows 7 or 8"
  5. Choose "Reboot"
  6. Choose "Yes" to restart
  7. Select "Windows 7 or 8"
  8. Choose "Advanced options"
  9. Select "Startup Settings"
  10. Choose "Restart"
  11. Choose "Default settings"
  12. Press "F5" to restart your computer
  13. If you are using a laptop, remove the battery and wait 10 seconds
  14. Replace the battery and wait until your computer goes off then reinsert the battery
  15. Press "F10" to save your changes

3. Check if your webcam is properly connected

  1. Open the webcam application on your computer.
  2. Click on the "Settings" button.
  3. Under the "Webcam" section, make sure that the "Show Advanced Settings" checkbox is selected.
  4. In the "Advanced Settings" window, make sure that the "Show Status" checkbox is selected.
  5. If the "Show Status" checkbox is not selected, click on it and select "Show Status".
  6. Under the "Status" column, make sure that the "Connection" status is set to "Good."
  7. If the "Connection" status is not set to "Good," click on the "Test Connection" button and try to connect to the webcam again.

4. Update your webcam drivers

  1. Open Device Manager by pressing "Windows key + X" and then clicking "Device Manager".
  2. Click on " webcam " and then under "Devices" select "Webcam".
  3. Click on "Driver" tab and select the "Update Driver" button.
  4. Choose "Browse my computer for driver software" and select the "Let me pick from a list of drivers on my computer" button.
  5. Select " webcam " and click on "Next".
  6. Select "Update driver software from a list of drivers on my computer" and click on "Next".
  7. Click on "Browse" button and select the " webcam " driver file.
  8. Click on "Install" button and wait for the driver installation process to finish.
  9. Restart your computer and check if the zoom error code 3038 has been fixed.

Some users might also have success with the following opitons:

  1. Try using a different browser
  2. Disable your antivirus or firewall temporarily
  3. Clear your browser's cache and cookies