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How do you fix 0x800ccc0e?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

0x800ccc0e is a Windows Live Mail error code. This error code happens when there is a problem connecting to the server. This could be because the server is down, or the settings are incorrect.

Users typically search for a solution by asking about:

  • error code 0x800ccc0e
  • 0x800ccc0e

1. Check your internet connection

  1. Open the "netstat -an" command and check the status of the TCP and UDP ports:
  2. Check if your firewall is blocking certain ports: if the ports are blocked, you will need to allow them through your firewall.
  3. If you are using a wired connection, make sure your cables are properly connected and your computer is plugged into the correct port on your router.
  4. If you are using a wireless connection, make sure your wireless router is properly connected to the internet and that the wireless signal is strong.
  5. Check the status of your cables: if they are properly connected, you may need to adjust your router's settings.
  6. If you are using a wired connection, try unplugging your computer and plugging it back in.
  7. If you are using a wireless connection, try turning off your wireless router and then turning it back on.
  8. If you are using a wired connection and your computer is still not connecting, try resetting your router.
  9. If you are using a wireless connection and your computer is still not connecting, try restarting your computer.

2. Check your email server settings

  1. Open the "Windows Settings" app and navigate to "Mail, Contacts, Calendars"
  2. In the "Mail, Contacts, Calendars" window, click "Preferences"
  3. In the "Preferences" window, click "Server Settings"
  4. In the "Server Settings" window, under "Email Accounts"
  5. In the "Email Accounts" window, under "SMTP Server Settings"
  6. In the "SMTP Server Settings" window, under "Enable email notifications"
  7. If the "Enable email notifications" checkbox is disabled, check the box and then click "OK"
  8. If the "Enable email notifications" checkbox is enabled, click "Disable" and then enter your email server's IP address in the "Server Address" field
  9. In the "Server Address" field, enter the IP address or hostname of your email server
  10. In the "Port" field, enter your email server's port number
  11. In the "User Name" field, enter your email server's user name
  12. In the "Password" field, enter your email server's password
  13. In the "SSL" field, enter your email server's SSL certificate
  14. In the "Use Secure Socket Layer" field, check the box and then enter your email server's SSL certificate's thumbprint
  15. In the "Enabled" field, click "OK"
  16. If you are using an Exchange server, under "Enabled" click "Yes"
  17. If you are using a Gmail, Yahoo!, or AOL account, under "Enabled" click "Yes"
  18. If you are using a Hotmail account, under "Enabled" click "No"
  19. Click "Apply"
  20. Click "OK"
  21. Close the "Windows Settings" app

3. Check your firewall settings

Open System And Security Center > Firewall And Security Tab. Click On The Firewall Settings Tab. Check The Following: Enabled: Checked Protected Sites: Unchecked Inbound Rules: Enabled: Checked Protected Sites: Unchecked Outbound Rules: Enabled: Checked Protected Sites: Unchecked Click OK.

4. Disable any email scanning features in your antivirus software

In order to disable any email scanning features in your antivirus software, you will first need to open the antivirus software and navigate to the “Settings” tab. From here, you will need to click on the “Scan Settings” button, and then select the “Email Scan” option. Next, you will need to disable the “Email Scanning” option by clicking on the “Disable” button. Finally, you will need to restart your antivirus software in order for these changes to take effect.

5. Add outlook.com to your trusted sites list in your internet browser

In your internet browser, click on the Tools menu and then click on Internet Options. On the General tab, click on the Trusted Sites button. In the Address of the website box, type outlook.com. In the Name of the website box, type outlook.com. Click on the Add button. Click on the OK button. Close the Internet Options window.

6. Temporarily disable any anti-spam features in your email client

In most email clients, one can disable anti-spam features temporarily in order to fix the 0x800ccc0e error. This can be done by opening the preferences for the email client and selecting the "Filters and Security" tab. From here, one can disable the anti-spam features for the account. Once disabled, the account should be able to send and receive emails.

Still not working? maybe try one of these options:

  1. Contact your email provider for further assistance