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How do I fix ce-118878-3?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

CE-118878-3 is an error code that can be displayed on the Sony PlayStation 4 when trying to start up a game or application. This error code indicates that the PS4 was unable to start the game or application because it was not able to connect to the PlayStation Network. There are a few potential reasons why this error code might occur, including if the PS4 is not connected to the internet or if the PlayStation Network is down. If you see this error code, you will need to try and connect to the PlayStation Network again in order to start the game or application.

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1. Restart your console

  1. Close any open applications on your console.
  2. Press and hold the "Xbox" button on your console and then press the "Power" button.
  3. Keep the "Xbox" button pressed until the console powers off.
  4. After the console powers off, press the "Xbox" button again to turn it back on.
  5. Press the "Restart" button on the console to restart it.

2. Go to [Settings] > [System] > [Console info] and check the [System Software] field for the current version

The steps to check the System Software field for the current version are as follows:

  1. Open the Settings app on your device.
  2. Tap System.
  3. Under System, tap Console info.
  4. In the Console info panel, tap System Software.
  5. If the current version is lower than the required version, tap Update now.
  6. If the current version is the required version, tap OK.

3. Connect your PS4™ console to your Wi-Fi network and press the [Power] button for at least 7 seconds (until the system beeps twice)

  1. Connect your PS4 console to your Wi-Fi network.
  2. Press the [Power] button for at least 7 seconds until the system beeps twice.
  3. Your PS4 console should now be connected to your Wi-Fi network.

4. Update your PS4™ console software to the latest version

  1. Go to the PlayStation®4 system’s system update menu and select the “Update” option.
  2. Follow the on-screen instructions to update your system.
  3. If the update fails, try restarting your console and trying the update again. If the update still fails, please contact us for further assistance.

5. If you still see CE-118878-3, contact PlayStation Support

If you still see CE-118878-3, you should contact PlayStation Support in order to fix the issue.