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How to fix the error EFEAB30C for NBA 2K17 on the Xbox One?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

This error code is typically caused by a problem with your internet connection or with the Xbox Live servers. It can also be caused by a problem with the game itself.

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1. Restart the game

There is no one-size-fits-all answer to this question, as the steps required to restart the game may vary depending on the specific issue causing the restart. However, generally speaking, the steps required to restart the game will typically include:

  • Press the Xbox button to power on the console
  • Press the Menu button to access the system menu
  • Select the Settings menu item
  • Select the Restart game option
  • Follow the on-screen instructions

2. Quit the game and restart

  1. On the Xbox One, press the Xbox button to open the guide.
  2. Select System.
  3. Select Quit Game and restart.
  4. Select Yes to restart.

3. Delete the game and reinstall

  1. Go to the "My Games and Apps" screen on your Xbox One.
  2. Find the game you want to delete and press the "X" button on the right hand side of the screen.
  3. Select "Delete Game."
  4. Follow the on-screen instructions to reinstall the game.

4. Contact 2K Support

  1. Launch NBA 2K17 on your Xbox One.
  2. On the main menu, select "Support."
  3. Select "Contact Support."
  4. Enter your issue into the "Subject" field.
  5. Select "Issue Type" and choose "Gameplay Issue."
  6. Select "Product" and choose "NBA 2K17."
  7. Select "Game Version" and choose "XBOX ONE."
  8. Select "Country/Region" and choose "U.S."
  9. Select "Issue Type" and choose "Gameplay Issue."
  10. Select "Description of Issue."
  11. Select "Attach Photos or Videos" and choose "Photos or Videos."
  12. Select the photos or videos that you want to include in your support request.
  13. Click "Submit Request."
  14. If your issue is resolved, you will receive a message indicating as much. If your issue is not resolved, your support team will help you to continue troubleshooting the issue.