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How to fix Dell SupportAssist?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The URL https supportassist dell com is a support site for Dell customers. This error code happens because the Dell Support Assist software is not able to connect to the internet. This can be caused by a number of things, including a firewall blocking the software from connecting, or the software not being able to find the Dell server.

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  • dell error code lookup
  • https supportassist dell com

1. Check your internet connection

  1. On your computer, open a web browser.
  2. Type the following address into the address bar: https://www.dell.com/support/article/SLN/en/SLN-207772
  3. If you are prompted for a login, enter your Dell account credentials.
  4. Click the Check Connection button.
  5. If the check results show that your internet connection is stable and meets the Dell requirements, then your computer is likely using a secure connection and https support assist dell com should work. If the check results show that your internet connection is not stable or does not meet the Dell requirements, then you will need to troubleshoot the issue and update your connection settings.

2. Check your DNS settings

To verify that your DNS settings are configured to support HTTPS, perform the following steps:

  1. Open a web browser and enter the following address: https://www.dell.com
  2. If the website displays correctly, your DNS settings are configured to support HTTPS. If the website does not display correctly, follow the steps below to configure your DNS settings to support HTTPS.
  3. In your router, go to the DNS section and enter the following information: dell.com
  4. Click Save.
  5. In your computer, open the DNS settings.
  6. Enter the following information: dell.com
  7. Click OK.

3. Check your browser settings

1.Open your browser and type "about:support" in the address bar. 2.Under the about:support page, click on the "Advanced" link at the bottom. 3.On the "Advanced" page, under the "Privacy and security" section, click on the "Certificate" link. 4.Under the "Certificate" page, you will see your Firefox's "Trusted Certificate Authorities" list. 5.Click on the "Remove" button next to the "Dell Support Assist" certificate to remove it from the list. 6.Click on the "Add" button next to the "Dell Support Assist" certificate to add it to the list. 7.Click on the "OK" button to close the "Advanced" page. 8.Click on the "Firefox" tab in the "Tools" window, and click on the "Options" button. 9.Under the "Privacy" section, click on the "Content Security Policy" button. 10.Under the "Security" section, click on the "HTTPS" button. 11.Under the "HTTPS" section, click on the "Check" button. 12.Under the "HTTPS" section, make sure that the "Use secure connection" checkbox is checked. 13.Click on the "OK" button to close the "Options" window. 14.Click on the "Firefox" tab in the "Tools" window, and click on the "History" button. 15.Under the "History" section, click on the "Clear" button.

4. Check your security settings

  1. Open the System Preferences window by clicking the “System Preferences” icon on the Dock, or by selecting the System Preferences application from the Applications folder.
  2. In System Preferences, click the Security & Privacy icon.
  3. In the Security & Privacy window, click the General icon.
  4. In the General window, click the website security button.
  5. In the Website Security window, make sure that the “Enable website security checks” checkbox is selected.
  6. In the Website Security window, make sure that the “Enable HTTPS support” checkbox is selected.
  7. In the Website Security window, make sure that the “Use secure connections” checkbox is selected.
  8. In the Website Security window, click the OK button.
  9. In the Security & Privacy window, click the Reload button.
  10. In the Security & Privacy window, click the OK button.

5. Check your firewall settings

  1. Open your browser and navigate to the Dell Support website.
  2. On the homepage, click the “Support” tab.
  3. In the “Support” tab, under the “Web & App Security” heading, click the “Firewall” link.
  4. On the “Firewall” page, you will see a list of your active firewalls.
  5. To fix https supportassist dell com, you will need to enable the “Windows Firewall”.
  6. To enable the Windows Firewall, click the “Windows Firewall” icon in the toolbar, and then click the “Enabled” button.
  7. Click the “Apply” button to save your changes.
  8. If you are prompted to restart your computer, do so.

6. Check your proxy settings

Start by opening the Control Panel. Click on the Network and Internet heading. Click on the Connections heading. Right-click on the connection you wish to check and select Properties. Click on the Security tab. Click on the Properties button. Click on the Advanced button. Click on the Settings button. Click on the Proxies button. Click on the Add button. Enter the proxy address (e.g. http://192.168.1.101) and port (e.g. 8080). Click on the OK button. Enter the proxy port number in the Connections Properties dialog box. Click on the OK button. Close the Properties dialog box. Click on the OK button in the Connections Properties dialog box. Click on the OK button in the Security tab. Close the Control Panel.

Some users might also have success with the following opitons:

  1. Check your browser extensions
  2. Check your antivirus settings