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How to Fix Printer Error Code?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

When you see a printer error code, it means that there is a problem with the printer. The error code can be caused by a variety of things, such as a paper jam, empty ink cartridge, or a problem with the printer itself.

1. Check the printer's power cord to make sure it is firmly plugged into an electrical outlet

  1. Check the outlet by plugging in another device.
  2. Check the printer's power cord by plugging it in and turning it on.
  3. If the printer prints a test page, the power cord is likely plugged in correctly. If not, check the outlet and/or cord for damage.

2. Check the printer's interface cable to make sure it is firmly plugged into the printer and the computer

  1. Verify that the printer is plugged into the computer and the interface cable is firmly plugged in.
  2. In the printer's control panel, check the "Printing Status" to see if the printer is online and printing.
  3. If the printer is not online or printing, unplug the interface cable and try reconnecting it.
  4. If the printer is still not online or printing, try connecting the printer to a different computer.
  5. If the printer is still not online or printing, try replacing the interface cable.

3. Check for loose toner or ink cartridges and make sure they are properly seated

  1. Open the printer's front panel.
  2. Look for the loose toner or ink cartridges. If you see one, remove it and check to see if it is properly seated in the printer.
  3. If the loose toner or ink cartridge is properly seated, close the printer's front panel and print a test page. If the error code ERR_CODE_LOOSE_TONER no longer appears on the printer's screen, the loose toner or ink cartridge has been properly installed.

4. Clean the printer heads to remove any debris that may be causing the error

  1. Turn off the printer.
  2. Open the printer cover.
  3. Locate the three printer head cover screws and remove them.
  4. Lift off the printer head cover.
  5. Clean the printheads using a soft, lint-free cloth or a vacuum cleaner with the crevice tool.
  6. Replace the printer head cover screws and replace the printer head cover.
  7. Turn on the printer and test the print quality.

5. Update the printer's firmware to the latest version

  1. Go to the printer's support site and find the latest firmware update.
  2. Download the firmware update and unzip it to a temporary folder.
  3. Connect the printer to the computer.
  4. Double-click the firmware update file to start the installation process.
  5. Follow the on-screen instructions to install the firmware update.
  6. After the firmware update is installed, restart the printer.
  7. If the printer still has the error code P-B042, try one of the following solutions. a. Reset the printer's printhead. To do this, turn off the printer, disconnect the power cable, and then turn the printer back on. Wait 10 minutes for the printer to finish resetting, and then reconnect the power cable. b. Replace the printhead. To do this, turn off the printer, disconnect the power cable, and then turn the printer back on. Wait 10 minutes for the printer to finish resetting, and then replace the printhead.

6. Perform a hard reset of the printer

  1. Open the printer's cover.
  2. On the front of the printer, locate the power button and press it for about 30 seconds to turn the printer off.
  3. Unplug the power cord from the back of the printer.
  4. Remove the five screws that secure the top cover to the printer.
  5. Remove the top cover.
  6. On the left side of the printer, locate and press the reset button.
  7. Replace the top cover and screws.
  8. Plug the power cord back in to the back of the printer.
  9. Press the power button to turn the printer back on.

If you didn't find success with an option above, then try:

  1. Replace the printer's control panel board if the error persists.